Customer Service Representative and Operations Coordinator

Duties and Responsibilities

• Serves as the primary customer service representative for the Registrar's Office.
• Acts as official liaison between the Registrar's Office and its various constituencies to provide important information regarding functions, policies, and procedures.
• Communicates directives, instructions, messages and information from the Registrar to appropriate individuals and groups as required.
• Constantly evaluates office procedures for effectiveness and initiates action to improve quality of services, and in so doing provides valuable guidance and consultation to the staff.
• Maintains and enhances knowledge of current policies and procedures by reading memos, notices and other literature and attending training sessions, meetings and conferences when available.
• Provides clerical, managerial, and budgetary support for the unit.
• Manages office inventory and purchase orders.
• Generates vouchers and requisitions.
• Answers phones and inquiries from students, parents, and staff.
• Refers calls and inquiries as appropriate within the Registrar's Office and on campus.
• Processes student verifications and degree verifications and supports the campus' association with the National Student Clearinghouse by assisting with reconciliation of verification reports and by researching errors in a timely manner.
• Processes and distributes mail and fax transmittals.
• Maintains the student form center with adequate supply of up-to-date forms.
• Provides additional support as assigned.
• Reports to the Registrar.

Minimum Eligibility Requirements

High school diploma and two years of customer service and managerial experience required. Excellent computer skills required.

Preferred Characteristics

Two years experience in a higher education environment, especially a registrar's office, is strongly preferred. Direct experience working with SCT Banner is strongly preferred.