What is the status of my ILL request?

To check on the status of an ILL request logon to your ILLiad acct:  go/ill

Search for your request in the search box, select "All Requests" from the view menu, or locate your request in "Outstanding Request" list on the main ILLiad page.  Click on the Transaction number of the request to open up the detailed information page.  Scroll down to tracking to see the current status of your request.

ILLiad Status information:

Awaiting Customer Response: We need more information to process your ILL request.  Please edit your ILLiad request or reply to our e-mail question.

Request Sent: ILL staff have ordered your request and are waiting to find out if a Lender can send.

Awaiting Customer Contact:  The ILL material has arrived, and is currently being processed for pickup.

Checked Out to Customer:  The ILL has been received and is available at Circulation, or has been picked up.  We check out all ILL items when delivering them to the Circulation Hold Shelf for patron pickup.  Don't worry this does not mean another patron has picked up your ILL.

Any questions contact the ILL Dept at ext. 5489 or mdyill@middlebury.edu


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