Placing a Service Request
Click here to submit an online service request now, or call the Customer Service Coordinator at 443-5472.
Your request becomes a numbered work order and is then forwarded to the appropriate trade or to a manager who can approve the request.
Routine service requests are generally scheduled in the order received and are often completed within a few days. However, availability of parts and materials may impact completion time.
Emergency work, i.e., power failure, safety hazard, potential damage to facility or equipment, will be completed same-day whenever possible.
Please do not ask the tradesperson responding to your service request to perform tasks that were not included in your original request. Please contact the Customer Service Coordinator to schedule additional work.
Billing
Departments must pay for services that are not related to the maintenance of the building, such as the repair or purchase of departmental equipment. All usual and customary maintenance is budgeted by Facilities Services.
Custodial Services
Call 443-5472 for all cleaning concerns, including carpet, upholstery, and interior window cleaning. The Custodial staff is also trained to deal with potential blood borne pathogen exposures.
Deliveries
Facilities Services will make on-campus package deliveries for faculty and staff upon request. Please note: individual packages should not exceed 50 lbs in weight. Same day requests are difficult to honor, so please allow 24 hours notice. Regular mail and intercampus envelopes should be placed in your department's outgoing campus mail box for processing by the Student Mail Center.
Event Set-Ups
Requirements for event set-ups should be given to the Events Scheduling and Information Office at 443-2885 when reserving a facility for an event.
Key Requests
Department heads or Administrative Assistants should request keys for staff members. Please allow 48 hours for completion. (In September, key requests may require a week to complete.)
Departing employees should return their keys to the Facilities Services office. Keys may only be passed directly to new employees by sending written notification to the Customer Service Coordinator at the Service Building. Notification must include:
• key # (bottom)
• id # (upper right) of each key
• name of current/future employees
• id# of current/future employees
Name Plates
Name plates for desks or doors should be requested in writing. Please specify brown, black or wood-grain. Requests for the start of the fall semester are handled as part of the annual Office Moves process (please see Office Moves).
Office Moves
Faculty and Staff office moves should be coordinated by your Administrative Assistant. Please note: Contents of file cabinets and most office contents must be boxed prior to your move date. Free used boxes can be obtained from the recycling facility (call x3087 for availability), or new boxes can be purchased by contacting the Facilities stock room (x5073).
Recycling & Waste Management
Informational questions should be directed to the recycling facility at 443-3087. For special work requests, i.e., file-cleaning projects, office moves, or missed pick-ups, call the recycling facility or the Customer Service Coordinator to place a work order.
Renovations/Major Maintenance
Requests should be submitted to the Director of Facilities Services. Please review our Project Request process.
Resource Management
Conservation of our natural resources is an important goal of the College. Please report uncomfortable temperatures, wasted energy, water leaks or any condition which contributes to a waste of resources.
Space Heaters and Air Conditioners
Use of personal space heaters is prohibited. Facilities Services will issue space heaters only in case of a heating system failure.
Air conditioners are authorized only when in compliance with the Thermal Comfort Policy in the College Handbook.