Admissions Operations Manager

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Job Descriptions

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General Information
Position Title:	Admissions Operations Manager
Control Number:	000113
Reports To:	000120
Position Title	Department Name
Dean of Admissions	Admissions
Department Name:	Admissions
Location:	Admissions
Date Prepared:	Aug-00
Exempt:	Yes

Primary Purpose

Ensures the smooth operation of the Admissions Office by managing the office staff and operations.

Responsibilities

Works cooperatively with others and accepts direction from supervisors.

*Promotes positive public relations and first impression of Middlebury College to visitors and callers.

*Interviews, hires, trains and supervises support staff and student workers.

*Manages tour guide program (conducts interviews, hires and trains guides).

*Coordinates computerized appointment system for professional staff and over 4,000 visitors annually, while maintaining parallel manual system to ensure accuracy and protect against system failure.

*Assists in coordination of alumni interview assignments and college fair assignments, involving supervising alumni volunteers and student workers.

*Serves as liaison between admissions staff, alumni chairpersons and approximately 2,500 alumni volunteers.

*Ensures proper coverage and level of customer service.

*Assists in the preparation of office budgets and monitors budgets on a monthly basis.

*Keeps informed as to Middlebury policies and requirements to answer visitor questions.

*Oversees all phone calls and emails directed to Admissions to ensure proper responses.

*Provides office support for the Director of Admissions and Dean of Enrollment Planning.

Education & Training

Associate's degree in Business or related field.

Experience

5-8 years of administrative experience. Supervisory experience.

Knowledge

Other

Excellent communication, interpersonal and organizational skills. Must be able to climb stairs many times daily. Depending on time of year, must sit at computer 4-5 hours per day.