Customer Relations Associate
General Information |
| Position Title: |
Customer Relations Associate
|
| Control Number: |
000956
|
| Reports To: |
000584 |
| Department Name: |
Center for the Arts
|
| Location: |
Center for the Arts
|
| Date Prepared: |
Jun-08
|
| Exempt: |
No
|
Primary Purpose |
|
The Customer Relations Associate, a 10/12th position, provides outstanding customer relations for all visitors, patrons and residents of the Mahaney Center for the Arts (MCFA). Facilitates the mission of the Center for the Arts by providing box office, reception, information services for the MCFA. Provides clerical support to the MCFA Management Team.
|
Responsibilities |
Works cooperatively with others and accepts direction from supervisors.
Responsibilities
- Serves as main MCFA receptionist.
- Welcomes visitors and provides information on MCFA and other arts events.
- Maintains a professional appearance and orderly work environment. Answers main information line, fields MCFA general email, and maintains all outgoing messages.
- Serves as the primary sales associate in the MCFA Box Office.
- Runs necessary Box Offices sales reports and performs closing procedures.
- Trains student assistants in MCFA reception functions and oversees their work.
- Provides clerical and proofreading support to the MCFA Management Team.
- Maintains MCFA staff calendar and meeting agendas.
- Assists with the maintenance of building reservation and event data in Resource 25.
- Double-checks for agreement between Resource 25 and published events schedules.
- Enters and maintains Events at Middlebury information in Resource 25.
- Completes monthly check-in with arts academic coordinators for event updates.
- Maintains Arts at Middlebury data in regional online event calendars.
- Produces publicity materials for the building (table tents, easels, Cafe chalkboard, etc.).
- Sends weekly media alerts.
- Maintains archival records.
- Performs additional duties as required.
Key Relationships
- With other members of the MCFA administrative team
- With staff responsible for providing services
- With patrons
Key Principles
- The Mahaney Center for the Arts is part of an educational community and shares in the responsibility for supporting the arts and education as part of the College mission.
We are committed to the following:
- Proactive, responsive, respectful customer service
- Opportunities and expectations for employee development
- Collaboration within the organization, across the college, and beyond
- Effective, respectful, and open communication
- Understanding the needs of our customers
Expected Outcomes
- A consistently high level of customer satisfaction with the services provided
- A well-supported and productive staff
- Accurate and responsible management of budgetary resources
- Schedule August 1 - May 31; 8:15 a.m.-5 p.m.; some evenings and weekends required.
- CTO time must be scheduled for when the Box Office is closed
|
Education & Training |
High school diploma required; associate's degree preferred.
|
Experience |
2-3 years previous secretarial experience preferred. Retail and customer service experience necessary (Box Office experience helpful). Previous experience working in higher education desired.
|
Knowledge |
Advanced computer skills required, utilizing the following programs: Microsoft Word, Outlook, Resource 25, Excel, and Web applications. Familiarity with the performing arts field a plus. Knowledge of College policies and procedures helpful.
|
Other |
|
Must be detail-oriented, able to work in a fast-paced environment, and manage multiple tasks simultaneously. Excellent organizational, technological, and communications skills required. Must speak English clearly and articulately. Must be able to work at a computer for several hours a day. Must be able to be flexible with work schedule; some evenings and weekends required. Valid driver's license and ability to obtain College vehicle permit. Ability to lift 25 pounds occasionally.
|
