Interlibrary Loan Assistant

As a member of the Resource Development & Services Cluster you will contribute to the Development of the collections and services of the Library and Information Services in order to meet the teaching and learning needs of the Middlebury community. Interlibrary Loan provides ready access to materials not within the collections and resources of LIS. In so doing, ILL provides information that informs decisions about collection development.

Working in conjunction with the Circulation Services team you share a common responsibility to provide excellent customer service to all who seek help in locating and using information resources. You will offer support to staffing Circulation, Reserves, and at the Information Desk, relying on teamwork and judgment in establishing priorities among changing and competing demands.

As Interlibrary Loan Assistant you will work to provide excellent service to the Middlebury community and to our borrowing and lending partners by: Assisting with borrowing and lending; tracking problem borrowing requests, supervising student assistants in ILL, Reserves and Circulation work; participating with the training of student assistants; representing Middlebury at ILL meetings and conferences, and maintaining excellent working relationships with the ILL network in our state, region and beyond.

· Provide excellent service to Middlebury constituents and our borrowing partners.

· Provide weekend coverage for ILL Borrowing and Lending.

· Supervises student assistants in the work of ILL, and assists in training.

· Operates OCLC interlibrary loan systems, electronic mail, library circulation system, Ariel and ILLiad.

· Handles problem requests.

· Responsible for meeting all deadlines.

· Appropriately applies interlibrary loan policies, state, network and national codes

· Provide direct support to others in Circulation Services and at the Information Desk

· Coordinates work schedule with other staff in Circulation Services to ensure coverage within the department.

· Performs other duties as assigned to assist the department in obtaining and maintaining its mission.

Key Principles: Library and Information Services is part of an educational community and shares in the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following.

• Proactive, responsive, respectful service to our constituents
• Opportunities and expectations for ongoing employee education and development
• Collaboration within the organization, across the college, and beyond
• Effective and open communication
• Understanding the work of our customers

Key Relationships:

With the Interlibrary Loan Coordinator

With addition ILL staff

With the Collections Development Librarian

With the Resource Development & Services Cluster

With Circulation Services Staff

With others within LIS

With ILL contacts and borrowing partners.

Expected Outcomes:

• ILL service that is fast and efficient.
• ILL service that is transparent and user-friendly
• Widespread coverage of ILL Dept.
• Staff support for Circulation services and Information Desk
• A reputation of excellence among our borrowing and lending partners.