Primary Responsibilities:
Provide systems administration, maintenance, and support for core business systems, including planning and applying enterprise software upgrades, developing modifications and programming interfaces to meet business needs, securing the proper use of data, maintaining accurate data, and effectively using the resources, tools, and technology available to meet strategic and operational goals.
Provide installation, integration, implementation, and support services for administrative systems that are currently in production; also has responsibility for testing and promoting new functionality into production.
Supports workgroup in planning, designing, developing, and implementing major enhancements and upgrades to existing applications; this work is generally organized as distinct projects but includes ongoing maintenance required for adaptation to changing technology and new or evolving business requirements.
Provide database administration services as well as technical services related to application delivery, including technical and developmental assistance for end user and institutional reporting; this includes providing assistance, planning, and support for technical services provided by external sources to the College.
Provide expertise in system and process analysis, application development and design, programming standards and policies, system implementation and support, security design and data stewardship, and successful and strategic operations.
Liaison with administrative departments to maximize the effectiveness and accuracy of information systems and support efforts to comply with important federal regulations. This may include project planning, training and implementation activities, as well as involvement with functional areas to collectively manage interdependent business processes.
Provide direct supervision, resolution of personnel matters, and communication of LIS and College policies to workgroup.
Assist with LIS wide projects, initiatives, and programs directly or by assigning relevant staff to be resources for these activities.
Work as a member of the broader LIS management team to assist with strategic planning and operations, provide leadership for specific initiatives, and assist with activities related to budgeting and assessment.
Assist the Area Director of Systems and Infrastructure to enable LIS to obtain and maintain its mission.
Performs other duties as assigned.
Key Relationships:
With the Area Director of Systems and Infrastructure
With workgroup staff
With workgroup leaders and other workgroups in the Systems and Infrastructure area
With other staff within LIS, including the LIS Helpdesk to manage requests for services and resolve end user problems
With faculty and staff across campus who share in the planning, direction, and use of administrative systems
Key Principles:
Library and Information Services is part of an educational community and shares in the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following:
- Proactive, responsive, respectful customer service
- Opportunities and expectations for employee development
- Collaboration within the organization, across the college, and beyond
- Effective and open communication
- Understanding the work of our customers
Expected Outcomes:
An area and workgroup who are well informed with regard to the mission and values of LIS and have a clear understanding of their goals, objectives, and directions.
Well supported, secure, stable, and reliable core administrative systems that support strategic and critical operating needs of end users and the College community.
New technologies that provide positive benefits for Middlebury College and the Monterey Institute of International Studies, including investigating, developing, and deploying purchased software and custom applications needed to meet unique business requirements.
Installation, integration, implementation, and support services for administrative systems that are currently in production, as well as creating and maintaining suitable test environments and test processes.
Responsive service and timely support from LIS to faculty, staff, students, and external constituents, and serving as a resource to the greater College community.
An area and workgroup that continually looks at emerging and global trends to determine future directions in business systems, technology services, databases, programming and application development, security, business process analysis, technical initiatives, and teamwork and collaboration.
An area and workgroup that carefully stewards the resources of the college, including the operating budget.
A positive work environment where individuals are able to express ideas, goals are clear, and employee’s individual needs are understood and balanced with the need to get work done.