Customer Service Representative & Operations Manager
General Information |
| Position Title: |
Customer Service Representative & Operations Manager
|
| Control Number: |
002379
|
| Reports To: |
002296 |
| Department Name: |
Registrar's Office
|
| Location: |
Registrar's Office
|
| Date Prepared: |
May-07
|
| Exempt: |
No
|
Primary Purpose |
|
· Serves as the primary customer service representative for the Registrar's Office. Acts as official liaison between the Registrar’s Office and its various constituencies to provide important information regarding functions, policies, and procedures.
|
Responsibilities |
Works cooperatively with others and accepts direction from supervisors.
· Communicates directives, instructions, messages and information from the Registrar to appropriate individuals and groups as required.
· Constantly evaluates office procedures for effectiveness and initiates action to improve quality of services, and in so doing provides valuable guidance and consultation to the staff.
· Provides clerical, managerial, and budgetary support for the unit. Manages office inventory and purchase orders. Generates vouchers and requisitions.
· Answers phones and inquiries from students, parents, and staff. Refers calls and inquiries as appropriate within the Registrar’s Office and on campus.
· Processes student verifications and degree verifications and supports the campus’ association with the National Student Clearinghouse by assisting with reconciliation of verification reports and by researching errors in a timely manner.
· Processes and distributes mail and fax transmittals. Maintains the student form center with adequate supply of up-to-date forms. Works cooperatively with others and accepts direction from supervisor. Provides additional support as assigned.
|
Education & Training |
|
High school diploma required
|
Experience |
|
Two years of customer service and managerial experience required. Excellent computer skills required.
|
Knowledge |
|
Must be able to work and communicate effectively with people concerning information and procedures. Must be able to exercise good judgment and handle confidential information in a discrete and professional manner. Must have the ability to troubleshoot office hardware problems, i.e., copier, fax machines, computer printers.
|
Other |
|
Two years experience in a higher education environment, especially a registrar’s office, is strongly preferred. Familiarity with Middlebury College is desirable. Direct experience working with SCT Banner is strongly preferred.
Ability to work under strict deadlines with a high degree of accuracy is essential. Must be able to interact professionally with multiple constituencies (i.e., students, faculty, alumni, and staff) within established guidelines and have exceptional organizational, research, and trouble-shooting skills to ensure a smooth flow of office business.
Must be prompt, courteous, reliable, and an excellent team player.
|
