General Information

Position Title: Assistant Director
Control Number: 000282
Reports To: 000284
Position Title Department Name
Associate Vice President Student Financial Services
Department Name: Student Financial Services
Location: Student Financial Services
Date Prepared: Sep-00
Exempt: Yes

Primary Purpose

Determines eligibility for institutional and federal financial aid and counsels recipients on all aspects of Middlebury's financial aid programs.

Responsibilities

Works cooperatively with others and accepts direction from supervisors.

*Performs institutional need analysis and federal eligibility calculation for admitted First Year, Language School and Bread Loaf applicants and returning undergraduates.


*Constructs aid packages within the established guidelines and policies to meet the objectives of the College.


*Uses professional judgement to work with parents and aid recipients to resolve issues regarding financial aid decisions and procedures within established guidelines.


*Reviews, calculates and processes adjustments to student financial aid packages.


*Works with enrolled students to maximize understanding of aid policies and procedures related to on and off campus study opportunities.


*Acts as resource for support staff on undergraduate procedures.


*Electronically transfers aid to accounting system.


*Develops and refines financial aid process and computer systems for first year aid process, including oversight of delivery system.


*Manages office computer system development that relates to the first year aid delivery system.


*Serves as liaison with the Admissions Office and Office of Off- Campus Study.


*Oversees State Grant programs.


*Consults with other departments on campus (primarily the Dean of Students Office and Bursar) to coordinate/update information concerning student recipients.

Education & Training

Bachelor's degree required.

Experience

1-2 years of financial aid experience and general computer experience required.  Direct customer service experience desired.

Knowledge

Knowledge of accounting and federal tax systems as it relates to financial aid programs is essential.  Understanding of customer service concepts and ability to relate these concepts to financial aid environment.

Other

Must handle confidential information in a discreet manner.  Requires effective customer-oriented communication skills and appreciation of different cultures.