Middlebury

 

2012 Manager Training Sessions

Session 1 - Roles and Responsibilities of Managers

Click here to view slides for this session. Goals included:

  • Clarity on the expectations for the program
  • To learn the elements of an effective organization
  • To understand and articulate your professional role as a manager
  • To understand how to build organizational trust and competence through effective communication and decision making
  • To connect with colleagues to establish peer coaching relationships

Session 2 - Effective Communication 

Click here to view slides for this session. Goals included:

  • Knowing your own behavioral communication style
  • Demonstrating and applying the behaviors of effective listening
  • Being able to identify the behavioral diversity of others and “step into” their style
  • Genuinely tailoring your verbal, non-verbal, and written communication to improve relationships and results

Session 3 - Managing Work Relationships and Results

Click here to view slides for this session. Goals included:

  • Learning the keys to hiring and keeping the right people
  • Learning and applying how to provide feedback
  • Managing resistance to feedback and other workplace conflicts
  • Understanding the “what, how and why?” of performance documentation
  • Knowing when and how to apply the progressive discipline policy and procedures

Session 4 - Performance Management

Click here to view slides for this session. Goals included:

  • Clarity on the roles & accountabilities of you and your direct reports
  • Being able to establish clear expectations and priorities
  • Being able to document measurable and time bound individual and team goals
  • Learning how to provide the right amount of direction and support for your directs when they need it
  • Applying Situation Leadership in delegation and coaching

Session 5 - Team Development and Leadership

Click here to view slides for this session. Goals included:

  • Clearly define ‘team,” identify team development stages, diagnose challenges, and develop strategies to improve team performance
  • Clarify roles and accountability for the team, team leader and members
  • Establish priorities and operating protocols for how the team operates
  • Apply assessment and diagnostic tools to monitor and improve team effectiveness