Summer Support Telecommunicator

General Information

Position Number: 900685

Department or Office: Public Safety

Level: Level A (General)

Hourly/Salaried: Hourly

Date Prepared: 03-01-2011

Student Employment Information

Work Study: No

Primary Purpose

The Summer Support Telecommunicator handles all incoming and outgoing calls through the college switchboard and works with Language Schools housing. This position will assist with the summer Bike Retrieval program and will assist with getting bikes back to rightful owners.

Responsibilities

*Works cooperatively with others and accepts direction from supervisors.
Maintains College communications:
*Answers and appropriately transfers or directs all incoming calls through the College switchboard .
*Answers Public Safety Phones and dispatches Officers for routine college business.
*Assists Primary telecommunicator as needed when handling emergencies or other non-routine events on campus.
*Issues keys (Summer housing and Language School room keys)
*Issues College ID cards (student, faculty, staff, spouse, alumni and courtesy) and College driver licenses.
*Assists with vehicle Registration (language school student, faculty, staff, guests, and special permits.)
*Assist with Bike Retrieval from bike racks. Record all information appropriately on bike tags and in appropriate database.
*Other duties as assigned.

Education & Training

Typing, computer (Microsoft Windows), excel and other office skills required. Specialized and on-the-job training required. Public relations and previous related experience helpful.

Experience

Public relations, Public Safety, and previous related experience helpful. Enrollment or work experience at the College desired.

Knowledge

Knowledge of Middlebury College community and the Middlebury area desired.

Other

Must handle confidential matters with appropriate discretion. Must be willing to work occasional long shifts, weekends and holidays. Good phone etiquette, and the ability to work under short deadlines, exercise good judgment and perform well under pressure. Must be able to type or write legibly daily, file occasionally, stand for long periods of time occasionally and sit for long periods of time frequently.

Must remain current DPS procedures, College Rules, regulations, resources and schedules.