Circulation Assistant Skilled, Music Library
General Information
Position Number: 900115
Department or Office: Library & Information Services
Level: Level B (Skilled)
Responsibilities
- Provide excellent customer service, assist borrowers with all aspects of library circulation; insure accurate and efficient circulation of LIS resources
- Front line support will be provided at all Circulation service points during 24/7 exam periods, weekends, late nights, and other times during open hours to insure high level of service; assist with opening and closing routines; required to work during exam periods
- Provide support to Circulation, Reserves, E-Reserves, Stacks, Interlibrary Loan Services at all branches
- Teamwork to insure excellence in library borrower, circulation, information and customer services to the user community of Library and Information Services, providing attentive, timely and excellent service, following established practices and procedures
- Borrower, circulation, information and customer service will be attentive, accurate, consistent, professional, and confidential
- Basic functional knowledge of multiple modules of the Integrated Library System will be utilized to provide accurate and efficient circulation services
- Regular, consistent, courteous and proactive communication; initiative to stay informed regarding policy and procedure; facilitate and communicate schedule availability; active participation in training meetings training
- Respect and adhere to policy and law regarding confidentiality of borrower records and transactions; maintain security of LIS collections
- Meet users' needs while maintaining library policies and procedures, insuring consistent, excellent standard of service
- Other related circulation, clerical and library duties to support LIS and Circulation Services including, but not limited to: collecting payments and recording transactions; retrieving and searching for library materials; scanning or photocopying; recording statistics; mailing; minor repairs of library materials; filing; loaner equipment maintenance and troubleshooting; media materials maintenance; shelf maintenance; copy/print equipment troubleshooting; data entry projects; periodicals processing
- Supervision and training of other student assistants and circulation desks as needed and in the absence of supervisor
- Participation in ongoing training, especially in the areas of policy and procedures, supervisory responsibilities, and circulation and borrower services
- Exemplifies excellence in providing circulation services; modeling appropriate behavior and correct policy and procedure to other student assistants at all times
- Work cooperatively with others and accept direction from supervisors
- Other responsibilities as required to assist the department in obtaining and maintaining its mission
Key Relationships:
- With other members of the Operations & Circulation Services teams
- With staff responsible for providing services
Key Principles:
Library and Information Services is part of an educational community and shares in the responsibility for supporting teaching and learning as part of the College mission. We are committed to the following.
- Proactive, responsive, respectful customer service
- Opportunities and expectations for ongoing employee education and development
- Collaboration within the organization, across the college, and beyond
- Effective and open communication
- Understanding the work of our customers
Education/training:
- Ability to speak more than one language preferred
Experience:
- Experience in customer and/or library information services preferred
- Basic knowledge of library systems, library and information services, customer services, desktop applications preferred
- Technology, library and information literacy preferred
- Interpersonal and communication skills, ability to communicate in a customer service-oriented manner essential
- Ability to work successfully in a team-oriented environment, responding rapidly and gracefully to changing demands