Summer Computer Consultant and Liaison

General Information

Position Number: 900588

Department or Office: Library & Information Services

Level: Level C (Specialist)

Responsibilities

Technically oriented position needing people with the ability to work in a high stress, fast paced environment supporting computing on campus for all members of the college community as well as alumni, parents and off campus users.

Speaking knowledge of one or more of the 10 languages in the Middlebury Language School a plus. English fluency required. Basic support of computing issues for all 10 languages expected.

35 hour a week work commitment throughout the 11 weeks of language schools. Some weekend and evening work required.

Act as liaison to one (or more) of the Language Schools: need to coordinate with school staff. Must have comprehensive understanding of school's workflow and technical needs. Fluency in the language is not required, but a plus.

Must attend intensive training before Language Schools. All specialized skills and help resources will be covered in depth.

Desirable Skills

. Operating Systems Knowledge:

General understanding of Mac and Windows environments?
Understanding of the Campus network infrastructure with ability to support network issues, intranet, servers.?
Familiarity with the World Wide Web; ability to use various software packages and support web development and questions?
Lab maintenance as necessary - troubleshooting printing issues, supplies, and ensure workability of equipment in all ways.

. Hardware:?
Troubleshooting, RAM, consumer support, basic understanding of the mechanics of a computer, current knowledge of the industry products and releases

. Software:?
Mac and Windows applications?
Word processing, spreadsheets, databases?
Web browsers ??

. Communications:?
High level of communication skills ?
Ability to provide computing support over the telephone ?
Facilitate instruction sessions ?
Work with the public?
Work as a member of a team.

General Requirements

Consultants must have some level of technical knowledge as well as being comfortable in knowing how to search for answers that they may not already have, be self motivated, continue their own learning curve, work both with and without supervision, be able to take initiative, be a fast learner, work as member of a team, know where to turn for technical advise and support, maintain composure under pressure. Most importantly they need to be responsible and punctual.

Regular attendance at mandatory weekly meeting and contribution to the topics at hand

Professional presentation of services in the Helpdesk and other locations on campus.

Application Procedures

To apply, please complete the LIS online application http://www.middlebury.edu/academics/lis/about/jobs/student