Our Values

  1. We are a customer driven service organization.  We make our customers’ success our goal.  Listen and ask what we are really seeking to achieve, what are the objectives behind a request.
  2. We think about the enterprise first, foster strong partnerships throughout the institution.  Ask who else needs to know – think about those who are not in the room.  Think about other entities, ask if this solution is scalable and sustainable, will it work from anywhere and from what devices?  
  3. Teamwork – no room for I don’t need to worry about that, that’s not my job.  Trust and value the team to be accountable for team’s results, not just your own.  Help find solutions to known issues, take the initiative, collaborate with colleagues, reach out to managers if need be but not by throwing colleagues under the bus.  Offer and take advantage of peer review, be open to other’s ideas, share your knowledge – teach.  Value different skills sets. Don’t be afraid to commit to a goal that makes you dependent on your colleagues.
  4. Professional conduct is paramount.  Constructive feedback is imperative and its delivery matters.  Value relationships.  Develop tolerance for different styles and approaches.  Lead by example.  Please and thank you are important.
  5. Value quality over quantity – deadlines are important but the work must get done right, and get it done right the first time so it doesn’t have been done again and again.  Fully bake our solutions – that includes testing well -- functionality, security, usability and scalability.  Build strong foundations.  Don’t accept sloppiness in anything we deliver.
  6. Data driven decision making – develop key performance indicators, invest in knowledge transfer, avoid assumptions, seek out the most informed person, then others as necessary for related issues.  Recognize interconnectedness.  Don’t be afraid to say “I don’t know, but I’ll find out and get back to you.”  And commit to doing so.  A rushed, uninformed decision is just a guess.  Ask questions, speak up.  Avoid setting goals that can’t be measured as it will not be possible to know if progress is being made or when such a goal has been achieved.
  7. Expect the unexpected.  There will be crises that can surface at the most inopportune times.  Be prepared to help out when “all hands on deck” are needed to respond to an emergency.  Care enough about the success of our team and success of our customers to offer help in a crisis if you can.
  8. Take satisfaction in our work and the services we offer – let’s be the IT shop we can be proud of.  Hold your head up high. Recognize and celebrate success.  Pat each other on the back.  Value everyone’s role on our team and how they contribute.
  9. Be creative, try out new ideas – some will work out, some won’t – we’re going to make some mistakes – learn from them but don’t dwell on them, certainly don’t hold on to other’s past mistakes – let go of the baggage.  Innovation requires trial and error.  This is not to say that we should throw caution to the wind – being creative doesn’t mean being reckless and ignoring risk.  Remember even small actions we take can have tremendous impact for thousands.
  10. Foster an environment that encourages professional development, keep learning, stay current and informed, and develop new skills.  Leave time for learning.  Don’t criticize the beginners, rather find a way to help them and encourage them to keep learning.
  11. Ask for help when needed.  Got stuck on something?  Have someone else dig in with you, another perspective may help you get over a hurdle quickly.  It is also an opportunity to get someone else up to speed on your work, be there to back you up.
  12. Have fun!  Working well and working hard doesn’t mean there isn’t time for smiles and laughter.  Finding your day to day work isn’t what you like to do – perhaps there is an opportunity to fix it?  Work is still work, but those that are most productive, that perform at the highest level consistently say they enjoy their work.
  13. Spend resources wisely – they’re limited and we all need to share.  Let’s do the most with what we have, recognize other areas needs as well as our own – established shared priorities.
  14. Use the right tool for the right job.  General support for the best of breed as opposed to the one system/vendor fits all approach.  Leave ideology aside, throw away the blinders.
  15. Use our own stuff – experience day to day what our customers experience day to day.  If we don’t like our services, it motivates us to change them.