softphone

Unified Communications Project 

Telephone System Replacements:

  • Middlebury campus
  • Monterey campus 
  • Washington, D.C. office

Overview

With funding approved, Information Technology is currently working with a vendor to replace the existing telephone systems at Middlebury, Monterey, and Washington, D.C. with an integrated Cisco Voice over IP Unified Communications system.  Unified Communications comprises an array of telephony and collaboration services, such as voice mail to email, instant messaging, presence information, video calls, as well as PC/Macintosh and smartphone integration.

Why are we doing this?

Timeline

The Middlebury campus office telephones were installed between November 2017 and February 1, 2018. The Monterey campus and Washington, D.C. office installations will take place in the spring of 2018.  Here is the order of installation.

What’s New?

Jabber Softphone Client

  • Place voice and video calls from your computer (wired or wireless, on or off campus)
  • Integrates with Outlook
  • Indicate presence status
  • Communicate with instant messaging
  • Share your desktop one-to-one
  • Conferencing
  • Headsets provided for users who do not need a desk phone

 Mobility

  • Jabber Smartphone App
    Install the Cisco Jabber application on your Android, iPhone, and/or iPad and communicate using your mobile device.
  • Use Wireless Network
    Receive calls on smartphone to office extension over our wireless network.
  • Phone Line Mobility
    Schedule your extension to ring in multiple locations sequentially or all at once.  

Jabber Software Download

Mobile Clients: Can download and install the Cisco Jabber application through the Apple or Google Play application stores.

Windows Clients: Can request the install via KACE (http://go/selfservice).

Mac Clients: Can request the install via Casper (http://go/selfservice)

What’s the Same?

Desk Phone

  • Place and receive calls as you do today

IP desk phone

 Voicemail-email Integration

  • Receive voicemail via your Office 365 account

Documentation

Customized video tutorials for Middlebury

Visit http://middlebury.videoshowcase.net for video tutorials and reference cards.

Cisco Videos

ITS Project Team

Peggy Fischel, Mike Conlogue, Billy Sneed, Ginnie Bukowski, Mack Pauly

If you have questions, concerns, or comments, please email us.

2018-2-9