softphone

UnifiedCommunications Project 

Telephone System Replacements:

  • Middlebury campus
  • Monterey campus 
  • Washington, D.C. office

Overview

With funding approved, Information Technology is currently working with a vendor to replace the existing telephone systems at Middlebury, Monterey, and Washington, D.C. with an integrated Cisco Voice over IP Unified Communications system.  Unified Communications comprises an array of telephony and collaboration services, such as voice mail to email, instant messaging, presence information, video calls, as well as PC/Macintosh and smartphone integration.

Why are we doing this?

Middlebury PBX is 20 years old and manufacturer support has ended.

  • Several single points of failure
  • Limited spare parts availability

Middlebury network switches support ends in 2017 giving us the opportunity to replace with switches that have the extended power to sustain VoIP.

Enhanced 911 Compliance.

  • Middlebury – 911 system manufacturer supports ends 2017.
  • Monterey – Pending CA legislation

Reduce operating expenses.

Integrate Middlebury and Monterey campuses, plus the Middlebury office in Washington, D.C..

What’s New?

Jabber SoftPhone Client

  • Place voice and video calls from your computer (wired or wireless, on or off campus)
  • Indicate presence status
  • Communicate with instant messaging
  • Share your desktop one-to-one
  • Conferencing
  • Headsets provided for users who do not need a desk phone

 Cisco Jabber

Mobility

  • Jabber Smartphone App
    Install the Cisco Jabber application on your Android, iPhone, and/or iPad and communicate using your mobile device.
  • Single-Number Reach
    Receive business calls on your cellular phone when away from the office.   

What’s the Same?

Desk Phone

  • Place and receive calls as you do today

IP desk phone

 Voicemail-email Integration

  • Receive voicemail via your Office 365 account

ITS Project Team

Peggy Fischel, Mike Conlogue, Billy Sneed, Ginnie Bukowski

Timeline

It is anticipated the Middlebury campus office installations will take place over an approximately 12-week period beginning in October 2017.  The Monterey campus and Washington, D.C. office installations will take place in January 2018.  Check back here for final schedule.

Video Introduction

Documentation

Coming soon

Training Calendar

TBA

If you have questions, concerns, or comments, please email us.

2017-08-04