Support

For questions related to using or managing the new website, please submit your question to our web project managers. If you have general feedback about the new site to give us, please use our feedback form.

To report a bug in one of the services we manage, please submit an issue to our bug-tracker (on-campus only).

For all other issues, please contact the Help Desk.

Projects & Requests

The Web Application Development group has moved to a cyclical task and project planning work-flow in order to better prioritize our work. We acknowledge that requests will always come to us in a variety of ways and do not wish to burden members of the Middlebury community with overly formalized request processes. At the same time we also need to acknowledge that institutional and departmental priorities often shift over time and therefore we must have a work planning process that allows for flexibility that addresses the needs of the community, and maintains a healthy work environment for our staff.

All requests to the Web Application Development work-group will be placed into our request/task/project pool. At the beginning of each biweekly work cycle we will evaluate the contents of this pool and tackle a set of work that can be accomplished at our current staffing level. While we will generally try to fit requests into our work cycles in a timely manner, we will not promise what work cycle a request will be placed in. Our task/project pool is not a first-in-first-out system (a queue) nor is it a last-in-first-out system (a stack), the pool is a mixed collection of items that will be reevaluated each work cycle based on how the projects match against institutional, departmental, and work-group priorities.

For major projects and/or those with firm deadlines, specifications may be required and evaluation/approval will be required. Please see the Banner/Web Prioritization Committee for more information about web project requests.