Phoenix Pod to replace NExpress

Former NExpress members have agreed to keep working together to provide expedited Interlibrary Loan services with the start of the Phoenix Rapid Returnables Pod.  All requests will be processed through ILLiad, but requests for materials owned and available at any of the Phoenix Pod members will be ordered automatically, delivered by UPS, and loaned for an extended period of two months (with a renewal of another month).

Submit requests in ILLiad with an ISSN or OCLC Accession number to take advantage of Rapid's automated ordering.

My ILL was cancelled because it is available at Middlebury but I'm in . . . Madrid, Mexico, Timbuktu. What do I do?

First:  Login to ILLiad and change your Delivery Site status to indicate you are an off-campus patron.

How long will it take for my ILL to arrive?

Our average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans.  However some materials will take much longer to arrive.  The easiest way to tell how long it will take for an item to arrive is to look in WorldCat.  Worldcat identifies how many libraries worldwide own an item.  The more libraries that own the item, the faster it will arrive.

We occasionally order items from other countries such as the UK, Germany or Australia.  Items coming from abroad will often take 4-6 weeks to arrive.

MiddTags: