Frequently Asked Questions - ID Cards & Building Access

Below you will find a list of frequently asked questions about ID Cards, the access system in general, and about obtaining access to buildings.  Please read through the list below and if you have more questions, feel free to e-mail Public Safety or Facilities Services.

Click on each question to view the answer.

Enhanced Access Locations

Buildings Controlled by the Enhanced Access system

Note: Credit card style mag-stripe readers are not managed by Public safety.  Click here for more information.

Academic - Buildings with No residential rooms.
Mixed - Buildings containing both residential and academic rooms.
Residence - Residential buildings.

    Limited Hours - Hours during breaks or between semesters for Academic Buildings are M-F 8am-5:30pm (closed Sat & Sun) unless otherwise specified.

    Click on Individual locations for more information

    * Regular Hours Shown - This may vary depending on Holidays or other scheduled events.

    Card Care and Replacement

    It is important to keep your card with you at all times and protect your card from damage as much as possible.  In the event that your card is lost or damaged, contact the Department of Public Safety Office ASAP.  If you find your card it will require that you visit the Department of Public Safety Office with your MiddCard to reactivate your card.  Please note that you will need to keep your card in a safe place while you are away from campus. You will need your card when you return.

    • Email or call the Department of Public Safety to report lost card.
    • Lost or Damaged card fee $20.00.  Replacement cards can be purchased online via credit card by clicking here.

    Temporary Access Cards

    A temporary access card can be issued to a cardholder who has lost or forgotten his or her access card.  The temporary card will be issued by the Department of Public Safety, and will be valid for a period of time not to exceed three days.  Temporary cards deactivate automatically after three days and will no longer open doors to buildings.  There is a $20.00 fine for failing to return a temporary card to Public Safety within three days  The fine can be paid online via credit card by clicking here.

    Card Access System

    The Enhanced Access System uses proximity cards, (access cards) issued by the Department of Public Safety to authorized students, faculty, staff and guests, to control access to buildings. The system will electronically unlock doors designated and marked as Entrances when an active card with privileges for that building is presented to the card reader mounted beside the door.

    Individuals with access privileges will gain immediate entry. An alarm will be activated at the Public Safety monitoring station if someone attempts entry with an invalid card, a door is forced or propped open, or if tampering with components of the system occurs. When an alarm is received, a Public Safety officer will respond to investigate.


    Click for a List of Buildings with Card Access

    Public/Emergency telephones have been installed at the main entrances of residence halls equipped with the Enhanced Access System. These phones may be used for dialing dorm/office extensions or a caller can be automatically connected to the Public Safety Emergency line by pressing the RED button.

    Hours of Operation

    The College Administration has defined the hours of operation for the Enhanced Access System during academic and language school sessions. Residence halls are controlled by Enhanced Access 24 hours a day. Exit doors are locked at all times to prevent entry, however, people can ALWAYS exit from any door, 24 hours a day, 7 days a week. Academic and Mixed (residential & academic use) building schedules vary depending upon department or College needs. Hours are posted with the list of access buildings and may change when necessary.

    Academic Building Security

    Campus academic facilities are open to members of the campus community and to guests and visitors during normal business hours, 8:15 A.M. to 5:00 P.M., Monday through Friday. Some buildings and facilities also have limited designated hours in the evenings and on weekends to accommodate evening classes, research or other special programming needs. Faculty and staff are responsible for securing their own private office spaces and storage areas. Public Safety officers have responsibility for securing some departments that remain open late or keep unusual hours. Public safety officers, night watchmen, and building responsibles share the responsibility for securing college buildings. Public safety officers routinely check buildings through the course of their patrols to maintain security.

    After Hours Access for Students

    Periodically, students will need additional access to certain locations controlled by the Enhanced access system for Academic or Organizational needs.  Permission may be granted from department/faculty representatives by filling out and submitting the After Hours/Special Access Form.

    Electronic copies should be kept on file with individual departments and the Department of Public Safety.

     

    Computer Labs

    There is a computer lab in Sunderland which is equipped with the Enhanced Access System. Generally, the labs will be unlocked during the business day. After business hours and on weekends, the labs will only be accessible to those in the College community with access privileges for the labs. A valid access card must be presented to the reader for entry.

    Temporary Access Cards.

    Vendors, certain guests of the college, and students auditing classes may have a legitimate need to enter access controlled buildings.  Public Safety has temporary access cards available for sign-out on an as needed basis with prior authorization granted from the responsible department.  It is the department's responsibility to assist with determining access needs of the guest/visitor.  Departments should contact Public Safety for more information.
    Note: Personal guests of students, faculty, or staff members are not eligible for temporary access cards.

    Non-Proximity card based building access (Mag-stripe).

    A few buildings on campus use the magnetic stripe on the ID card for access. This requires you to swipe your card through a credit card-style reader to gain entry. McCardell Bicentennial Hall uses a building wide system maintained by the administration at that building. All other mag-stripe readers are programmed and maintained by Facilities Services
    - McCardell Bicentennial Hall Access Information
    - Facilities Services

     

    Access Problems & Questions

    Note: If you cannot access a building and feel unsafe, Please contact the Department of Public Safety immediately.

    Below are a list of the most common issues, Please see the FAQ in the left menu for more questions & answers.

    Problem

    Possible Issue

    Lost or stolen card: Potential Building security issue. Call Public Safety Immediately
    Card will not open ANY doors on campus:
    • Potentially damaged or failing card
    • Deactivated Card (Reported Lost/Stolen)
    Card will not open single door (Others on same building work): Potentially Damaged Door in need of Maintenance
    Card opens door occasionally:
    • Card may be cracked.
    • You have multiple proximity cards (multiple IDs or a proximity credit card)
    • Card reader failing/door issue.

     

    Tampering with any component of the Enhanced Access System may result in a fine or disciplinary action.

    Propping a door open is a breach of the residential security system. This breach will activate both a local alarm (at the door) and an alarm at the monitoring station. Propping a door is considered tampering with the system and the above penalties may be imposed.