Middlebury

Printer & Copier Accounts

Students

All students start each term with quota amounts given to them to cover their printing and copying.  To cover thesis work, seniors are given double funds:
Fall term                      $30 (seniors $60)
Winter term                  $12 (seniors $24)
Spring term                  $30 (seniors $60)

PaperCut Semester (term) dates are:
Fall:                            August 21 (start) through December 31 (end)
Winter:                        January 1 (start) through January 31 (end)
Spring:                        February 1 (start) through June 4 (end)
Language Schools:       June 5 (start) through August 20 (end)

Unused balances roll over to the following semester until the end of the student’s enrollment at the college, whether it end upon graduation or earlier. At that point, the remaining balance is forfeited. No refunds will be granted.

Adding Funds
A student may add additional money to his account at any time by purchasing a PaperCut cash card at Wilson Cafe in Davis Family Library, MiddXpress in McCullough, the Food Cart outside Armstrong Library, or the College Store in Proctor Hall. Unused balances roll over to the following semester until the end of the student's enrollment at the college, whether ending upon graduation or earlier.  At that point, the remaining balance is forfeited.  No refunds will be granted.  Credits will, however, roll over for graduating seniors who immediately commence studies at our language schools.

Poster Printing for a Class
A professor may request additional funds be added to students’ accounts if their course demands printing posters on a plotters in Armstrong Library or The Davis Family Library’s Wilson Media lab.  To do so, once a term, at the end of the add/drop period, the professor (or coordinator) must send a list of student names, student IDs, the amount to be added to each student account, and the Banner index that will cover this expense.  The students on the list will have their quotas increased by that amount.  Students should consult with the professor if they feel the amount is insufficient.  If the professor agrees, she should forward, to print@middlebury.edu, a copy of the original e-mail with a request to add an additional amount to the same student accounts.

Refunds
Students should request refunds when a machine is producing unusable or damaged pages.  Refunds are not given for user error (duplicate printing, selecting wrong printer, etc..)

To request a refund follow these steps:

  1. Logon in PaperCut
  2. Select Recent Print Jobs.
  3. In the column of the problematic print job, select Request Refund
    Refund Request displays with details on your job in question.
  4. In the Refund Amount box select Full amount or Partial amount
    If selecting Partial amount, enter the amount you are requesting as a refund.
  5. Enter the Reason for Request information
  6. Press the Send button.

Your refund request will be corroborated with machine malfunction reports and processed within one business week. 

Spring Symposium

The Undergraduate Research Office (URO) covers the cost of printing a poster for the Spring Symposium.  You will receive a username and password from the URO for this.  Contact the URO with any questions.

Student Workers

Students who are employed at the college and expected to print while working should consult their supervisor about printing through a generic department account.  Student workers who choose to use their quota, rather than using a generic department account, will not be reimbursed or refunded for work printing/copying.

Students who are expected to copy items as part of their job should consult their supervisor about copying.  The manager will provide a code to use on their copier.  Students who prefer to use public copiers for their work items will not be reimbursed for using their quota.

Student Employers

Students should not be required to use their personal accounts for job-related printing and copying.  Supervisors who require either as part of a student’s duties should provide student workers with

  • their department’s generic account information for printing
  • a copier code for use on the department’s copier.

Privileges of a generic print or department’s copier accounts should not be exploited. Supervisors of student employees are responsible for tracking print and copy jobs to ensure they are work-related.

Faculty & Staff

Faculty and staff are not charged for printing, although they are using their individual PaperCut accounts.  Printing through PaperCut allows Printer Management to track the amount and type of usage printers across campus, allowing for effective maintenance.

Many offices and departments have shared network printers. These can be added to the printer list on any college-owned computer (for personal computers you must use Web Print). The Helpdesk wiki provides instructions on adding a printer to a Mac or a PC.

Faculty and staff departments are charged for copying.  Employees’ ID numbers should be programmed into each department copier, which provides access for faculty and staff members.  Faculty and staff are charged against the Banner index provided to Printer Management.

If a printer or copier is not working properly, please let the Helpdesk know so it may be returned to service as quickly as possible.

Guests

Guests wishing to use college machines for printing must create and maintain a guest PaperCut account, against which their pages will be charged.  They have access to specific printers.

To create or add funds to a guest account, guests must purchase a PaperCut cash card at the Wilson Café in Davis Family Library, MiddXpress in McCullough Student Center, the Food Cart outside of Armstrong Library, and the College Store in Proctor Hall.  

Guests must use a college networked computer to apply the cash cards:  open a web browser by navigating to the PaperCut user login page or Go/PaperCut.

Note:  Guest accounts will be removed from the college system, upon review, if an account was created but didn’t have funds added to it, has a balance of less than $1.00 but unused for six months, or has a balance of $1.00 or more but unused for two years.

Refunds
Guests should request refunds when a machine is producing unusable or damaged pages.  Refunds re not given for user error (duplicate printing, selecting wrong printer, etc...)

To request a refund follow these steps:

  1. Logon in PaperCut
  2. Select Recent Print Jobs.
  3. In the column of the problematic print job, select Request Refund.
    Refund Request displays with details on your job in question.
  4. In the Refund Amount box select Full amount or Partial amount.
    If selecting partial amount, enter the amount you are requesting as a refund.
  5. Enter the Reason for Request information
  6. Press the Send button.

Your refund request will be processed within one business week.

 

updated 8/18/14

The Cost of Printing & Copying

This section outlines student, faculty, and staff print processes.

The college encourages you to consider the full cost of printing, whether it be financial or environmental for power, paper, toner/ink, and machine.  Please print what you need as it becomes necessary.

Student Quotas

Students are given a print quota each term. They may increase their quota by purchasing a cash card at Wilson Cafe, MiddXpress, or the College Store.

Once a print job is sent to a public printer, print release stations will store it for up to 2 hours.  If the job is not released in that tmie, the job will be deleted and the student's account will not be charged for that job.  If the job is released, the student's account will be charged:

  • Black & White: 5¢ per single-sided page, 4¢ per double-sided page
  • Color: 25¢ per page (letter), or 50¢ per page (ledger)
  • Plotter: $1.50 per linear foot

Students required to print posters for a class should ask the professor whether those costs will be covered.

To review print history and check your account, use go/PaperCut and log on to your account.

     Student Printing and Copying Policy Summary
  • Students may use public printers and copiers only.
  • Page costs are deducted from the student's quota each time a print or copy job is processed. 
  • Students must use their own account at public computers to print.
  • PaperCut's Web Print interface allows you to print to any public printer from your personal computer or laptop.
  • Release stations hold jobs for up to 2 hours after which they are removed.
  • When copying, copiers will automatically log you out if idle for 5 minutes.
  • Students may add credit to their PaperCut account.
  • Request a refund through your PaperCut account, when a printer or copier malfunctions occur, which makes output unusable.
    • Refund requests are corroborated by reports of malfunctioning machines to the Helpdesk.
    • Refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...) 
    • Refunds are processed by the ITS Helpdesk once a week during regular business hours. 
    • Urgent requests will be considered and are situation dependent. 
  • Professors may opt to cover the cost of printing posters on a plotter in Armstrong or The Davis Family Library's Wilson Media Lab.  Students on the list the professor supplies to ITS will see their quotas increase by the amount the professor requested.  Students should consult with faculty if it is felt the amount will not cover needs.
  • Student organization printing and copying should be executed following Student Activities’ guidelines and will be charge to that organization’s Banner index.
  • Student workers must use a department’s generic account for printing on the department's printers. Generic accounts are restricted from using standard size public printers; all printing should be done on the department's printers.

Student Organizations

Students involved in student organizations should follow Student Activities’ guidelines for printing and copying.  The costs for these pages will be charged to that organization's Banner index.  The organization's ID and password must be used when logging in so that charges are applied to the organization rather than the individual student.  Students using their personal accounts will not be reimbursed or refunded for organization-related printing and copying.  Responsibility for monitoring usage is that of the student organization and Student Activities staff.

Student Workers

Students workers who are expected to print and copy as part of their duties should consult their supervisor about printing and copying using department accounts.  Student workers who choose to use their quota, rather than using department accounts, will not be reimbursed or refunded for work-related printing and copying.

Faculty & Staff

Faculty and staff may print on any campus printer.  They are given unlimited PaperCut accounts.  Printing is tracked only so Printer Management may gather information about which machines are being used, for what, how often and how much. 

Starting July 1, 2014, copying is not charged against a departmental or project Banner index.  Copiers in your department are unrestricted, unless restriction is requested.  If a department wants copying to have ID restriction, notify Printer Management.  One generic ID in the copier for staff to use in the future.  

Guest Rates

Guests of the college are those who are not enrolled as a student or employed by the college.  This includes visitors, as well as family members of faculty or staff.

Guests must create and maintain a PaperCut account, against which their pages will be charged:

   Guest Print Rates

  • Black & white: 10 cents per side. 
  • Duplex printing receives a 20% discount (8 cents per side)
  • Color printing is not available to guests.
  • Poster plotters are not available to guests.

   Guest Copy Rates

  • Black & white: 10 cents per side (letter) and 20 cents per side (ledger)
  • Color:  50 cents per side (letter) and $1.00 per side (ledger)
  • There is a 20% discount for duplex copying

To add funds to an account, guests much purchase a PaperCut card prior to setting up their account in the PaperCut system.  Cash cards can be purchased at the Wilson Café in Davis Family Library, MiddXpress in McCullough, the Food Cart outside of Armstrong Library, and the College Store in Proctor Hall.   Credit cards may not be used in PaperCut.  See go/PaperCut for details.

updated 8/18/14

PaperCut - Managing Your Account

PaperCut is a system to track printing and copying, which is used to bill student and guest accounts, as well as to provide data for printer management and planning.  It is the system students and guests use to:

  • View an account balance
  • See recent account activity
  • Redeem cash card to add funds to an account
  • Request a refund when a printer or copier is reported as malfunctioning.

Any browser will get to go/PaperCut or https://papercut.middlebury.edu/user.

To log on, users must authenticate using their network login credentials:PaperCut_Login

You will be presented with your account summary and may perform specific tasks such as:PaperCut_Account_Summary

Transaction History

Displays your balance history in detail.  You can review how, when, and why your balance was affected.

Recent Print Jobs

Lists recent print jobs in sequential order and includes the document’s name, number of pages, printer used, date and time, as well as their cost.  It is here you may request a refund by

  • identifying the job in question,
  • going to the Status column, and
  • clicking the Request Refund link.

Refunds are corroborated by machine malfunction reports.

Jobs Pending Release

Allows you to review

  • the cost of a job before releasing it
  • view print jobs in your queue
  • cancel print jobs

Printing from Your Own Computer
All print jobs processed through Web Print will be duplexed.  Web Print supports the following file formats:
Application                                                            File Format           

Adobe Reader 9

PDF

Microsoft Office Excel 2007

XLS, XLSX, etc...

Microsoft Office PowerPoint 2007

PPT, PPTX, etc...

Microsoft Office Word 2007

DOC, DOCX. etc...

Microsoft XPS Viewer

XPS

 

 

 

 

 

 

 

 

Web Print

The Web Printing process is:

  1. Click Submit a Job
  2. Select the printer name from the list provided
    NOTE
    : When a printer is out of order it does not appear in the list of available printers. 
  3. Click 2. Print Options and Account Selection
  4. Enter number of copies you want to print
  5. Click 3. Upload Document
  6. Use the Browse button to find the document
  7. Click Upload & Complete button
    Your document is sent to the print release station.
    Once Status changes to “finished: queued for printing”
  8. Go to a printer release station
  9. Sign into the print release station with your PaperCut credentials
  10. Locate you print job
  11. Release it to the printer

Add Funds to Your Account

Purchase a $5.00 PaperCut cash card at

  • Wilson Cafe in Davis Family Library
  • MiddExpress in McCullough Student Center
  • the Food Cart outside Armstrong Library
  • the College Store in Proctor Hall.

While on campus, using a college networked computer, apply the purchased cash card(s) to to your account.

  • In a browser window, type in go/papercut (or https://papercut.middlebury.edu/user
    • The "PaperCut registration" page will appear.
  • Click Redeem Card.
    • The "Redeem Card" window will appear.
  • Type in your card number.
  • Click Redeem Card button. 
  • Your PaperCut account will be credited $5.00.

If you purchased multiple cards, follow these steps for each card.  

Logout

Remember to click Logout to protect your account and personal information.

updated 8/20/14