ITS Fall 2021 Updates

ITS services are continually adapting to meet the challenges posed by COVID-19.  This page shares what’s new this fall and contains important information you should know concerning changes to our support and services.

Helpdesk Operations

In-person services are currently available though limited due to COVID-19.  

Despite COVID-19, the Technology Helpdesk is here to help with your computing issues.  Given the current dynamic times we continue to provide much of our support using safer remote methods.

Individuals on the Middlebury campus may drop by Davis Family Library, Rm 202, and Zoom with us using their own device for easy screen sharing, or ask a question using our walk-up station named “Smarty.”  

On the Monterey campus, individuals may drop by Casa Fuente, Rm 320, 9am - 5pm PT, Mon-Fri.

Helpdesk support is also available via a ticket, email to helpdesk@middlebury.edu, Zoom, or phone (802) 443-2200 VT and (831) 647-6656 CA.

Refer to our hours page for current availability.

Printing

There are new print queues named MiddColor and MiddBW that correspond with how the print will look when sent to the printers.  The new MiddBW queue defaults to black and white, double-sided, to save on paper resources.  The MiddColor queue produces color, single-sided prints to align with the most common use of color for signs and graphs.  You can change these default settings on screen or at the printer by adjusting the single or double-sided options.

Mobility Print users will need to follow our How to Print instructions to install the MiddBW and MiddColor print queues on their personal devices.  For college-owned equipment, please use network printer installation instructions for Mac and Windows computers, as appropriate.

Access to MiddFiles

Nasuni Web Access enables access to Middfiles without a VPN connection.  Simply visit http://go.middlebury.edu/webaccess then use your full username@middlebury.edu to log in.  Please try this method as an alternative to using VPN to access Midd/Miis files. 

ITS now offers many software titles through Apporto without the need for VPN; see the Virtual Labs section below for details.

Working Remotely

We have gathered resources for off-campus access and working remotely for your convenience.  Here are a few items of particular interest:

  • Free or reduced-cost Internet and WiFi options, along with some related resources.  Refer to our collected details on Google to learn more.
  • Zoom tips for running more secure meetings

Adobe Creative Cloud

Adobe Creative Cloud suite is available for installation by Middlebury Undergraduate College & Institute faculty, staff, and students.  Please note that student licensing will be re-evaluated at the end of the 2021-2022 academic year.

Please follow these instructions to enable access to Creative Cloud Desktop Apps on your personal device.

Adobe support can be found here: Help page.

Virtual Labs

A new tool called Apporto is available for use.  It provides access to virtual software and desktops through a web browser without the need for VPN or a desktop client. Refer to our service catalog listing of applications currently available through Apporto.

To try out Apporto, visit https://middlebury.apporto.com then sign in with your Middlebury credentials.  See Apporto Info and Resources to learn more.

Hardware Distribution & Repairs

We have installed a set of lockers in the Davis Family Library vestibule for use by faculty and staff who need to work with us for “no touch” deployments and returns.  Facilities has provided signage and cleaning supplies to assist with the proper use of the keypad system for these lockers.

We are not able to fulfill all requests for physical equipment or repairs.  Peripheral equipment, like cables, headsets or webcams, should be purchased directly from online retailers but please understand that there may be some delay in shipping.  If you have an urgent need which prevents you from being able to participate in remote learning or work, please contact the Helpdesk and we will do whatever we can to support you.

GO shortcuts

All GO shortcuts work off-campus but you need to type the full domain to use them, for example, http://go.middlebury.edu/mail or http://go.miis.edu/mail.

Information Security

Watch Out for Email and Phone Scams!

During media intense events like the Coronavirus outbreak (COVID-19), cyber attackers take advantage of the situation by preying on our fears. They will try to scam you, or launch phishing attacks that attempt to get you to: disclose your credentials and personal and private information, click on malicious links, or open infected email attachments.  Please remain vigilant!  Here are some of the most common indicators that the email or phone call you received may be a scam, or worse.  Please forward any suspected scam emails to phishing@middlebury.edu and contact infosec@middlebury.edu with any specific concerns.

Be Careful with Sensitive Data! 

A reminder to all Middlebury employees that restricted, confidential, and sensitive information related to Middlebury people and activities must not be stored on individual faculty, staff, or student employee computers, or personally-owned devices.  Please keep all such data in appropriate and secure Middlebury-provided services.  Questions?  Contact the ITS Helpdesk or Middlebury Information Security 

Secure Your Home Network and Stay Safe Online!

A secure home network means you and your family can use the internet more safely.  StaySafeOnline.org is an excellent online resource (powered by the National Cyber Security Alliance) which includes practical information about:

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200