ITS services are continually adapting to meet the challenges posed by COVID-19. This page shares what’s new this fall and contains important information you should know concerning changes to our support and services.
Helpdesk support is available via a ticket, email firstname.lastname@example.org, Zoom, or phone (802) 443-2200 VT and (831) 647-6656 CA. Please Zoom or call to schedule a visit if needed. Walk-in services are currently closed due to COVID-19.
Virtual Private Network (VPN)
Our VPN capacity was increased on 3/21/20 but this remains a shared resource with finite capacity. If you need to utilize VPN to access a campus resource please disconnect from VPN when you’re not actively using it to ensure others can connect successfully when needed.
The Nasuni Web Access service may reduce your need for VPN for Middfiles and Miisfiles access; see the next entry below.
Access to MiddFiles
We have a new service, Nasuni Web Access, that enables access to Middfiles without a VPN connection. Simply visit http://go.middlebury.edu/webaccess then use your full email@example.com to log in. Please try this method as an alternative to using VPN to access Midd/Miis files.
ITS is working to offer other software like Stata without the need for VPN; look for updates on this change. Links to Middfiles resources in the Course Hub have already been updated to use the Nasuni Web Access service.
We have gathered resources for off-campus access and working remotely for your convenience. Here are a few items of particular interest:
Adobe Creative Cloud
Adobe Creative Cloud suite is available for installation by Middlebury Undergraduate College & Institute faculty, staff, and students. Please note that student licensing will be re-evaluated at the end of the 2020-21 academic year.
Please follow these instructions to enable access to Creative Cloud Desktop Apps on your personal device:
a) Visit https://creativecloud.adobe.com.
b) Enter your Middlebury email address (firstname.lastname@example.org format) when prompted, then click Continue.
c) Select Company or School Account.
d) From the Creative Cloud website, browse for then download your desired app. Click Apps in the top of the page to view all apps.
Adobe support can be found here: Help page.
Public Computer Labs/Shared Computers
Public computers labs and shared computers will be offline for the fall semester, including the following locations:
- Axinn 105
- Johnson 206
- Library public computers
- Library 140
- Library 220, Wilson Media Lab
- MBH 116 / 117
- Munroe 214
- Sunderland 202
- Sunderland 122
Some specialized or departmental labs may remain open at the discretion of the manager of the space.
If you need access to software only available in public computer labs, please check out Apporto to see if it will meet your needs.
Additionally, if you do not have a functional computer, please contact the circulation desk about reserving a loaner laptop.
A new tool called Apporto is available for use. It provides access to virtual software and desktops through a web browser without the need for VPN or a desktop client. Refer to our service catalog listing of applications currently available through Apporto.
Not all printers will be available this fall. Printing will be at the following locations with cleaning supplies provided so individuals can wipe them down before and after use:
- Axinn Center near 105
- Center for the Arts, near Box Office
- Davis Family Library, rooms 142, 242, and 303
- LaForce Hall 122
- McCardell Bicentennial Hall, Armstrong Library 155
- McCardell Bicentennial Hall, Armstrong Library 203
- McCullough, lobby outside MiddExpress
- Proctor Hall, Woodstove Lounge (main level)
- Sunderland Language Center, near computer lab 121
Hardware Distribution & Repairs
ITS has suspended all in-person activities and is currently only able to provide remote support. We have installed a set of lockers in the Davis Family Library vestibule for use by faculty and staff who need to work with us for “no touch” deployments and returns. Facilities has provided signage and cleaning supplies to assist with the proper use of the keypad system for these lockers.
We will not be able to fulfill all requests for physical equipment or repairs. Peripheral equipment, like cables, headsets or webcams, should be purchased directly from online retailers but please understand that there may be some delay in shipping. If you have an urgent need which prevents you from being able to participate in remote learning or work, please contact the Helpdesk and we will do whatever we can to support you remotely.
Watch Out for Email and Phone Scams!
During media intense events like the Coronavirus outbreak (COVID-19), cyber attackers take advantage of the situation by preying on our fears. They will try to scam you, or launch phishing attacks that attempt to get you to: disclose your credentials and personal and private information, click on malicious links, or open infected email attachments. Please remain vigilant! Here are some of the most common indicators that the email or phone call you received may be a scam, or worse. Please forward any suspected scam emails to email@example.com and contact firstname.lastname@example.org with any specific concerns.
Be Careful with Sensitive Data!
A reminder to all Middlebury employees that restricted, confidential, and sensitive information related to Middlebury people and activities must not be stored on individual faculty, staff, or student employee computers, or personally-owned devices. Please keep all such data in appropriate and secure Middlebury-provided services. Questions? Contact the ITS Helpdesk or Middlebury Information Security
Secure Your Home Network and Stay Safe Online!
A secure home network means you and your family can use the internet more safely. StaySafeOnline.org is an excellent online resource (powered by the National Cyber Security Alliance) which includes practical information about: