ITS Winter/Spring 2022 Updates

You have the option to utilize both a desktop telephone and the Jabber softphone. There are a number of reasons why it makes sense to use both devices, for example, you work remotely sometimes but also need to be able to answer multiple lines when at your desk (currently, the softphone can only answer one line). This guide will cover some basic interoperability between the desk phone and softphone.

Screenshot of the bottom left of the Jabber interface showing the Use my Computer for Calls option.

In the bottom left of the Jabber application, there is an icon (changes depending on which option is selected) which allows you to select how to receive and place calls when using the softphone.

Use my Computer for Calls

This option allows you to place or receive calls from either the desk phone or softphone. If a number is dialed in the Jabber application, the audio and video comes through the computer and the same goes for the telephone; dialing from a device allows you to use that device for making calls. Incoming calls can also be answered from either device. 

When using the computer for calls, you also have the option to select which microphone and camera is used through this drop down menu. This can be useful as some computers default to the built-in microphone and camera instead of an external USB headset or webcam.

Screenshot of the bottom left of the Jabber interface showing the Use my Computer for Calls option.

You can disable your desk phone from ringing by putting it into “Do Not Disturb Mode” on the desk phone itself.

Use my Desk Phone for Calls

This option allows you to use the Jabber application on your computer for chat, presence, voicemail, and directory. All incoming and outgoing calls automatically use the desk phone. For incoming calls, the phone rings and a banner window pops up in Jabber (without ringing in Jabber) allowing you to answer via Jabber. If you answer via Jabber, the call is connected on your desk phone (most likely on speaker if you have not picked up the handset yet.). Outgoing calls can also be made using the Jabber application, but the telephone rings and is connected once the far end answers the call. In this mode, Jabber basically acts as a remote control for the desk phone.

When a call is incoming in this mode, a banner appears on your computer.

Screenshot of the Jabber client profile display.

When a call is placed, a window with call controls appears.

Screenshot of the Jabber call controls dialog.

Once connected, you have the option to transfer or place on hold from the computer, as well as dial the extension to which you want to transfer.

Screenshot of the Jabber client's dialing interface.
Screenshot of the Jabber client's transfer and hold options dialog.

Disable Phone Services

This option allows you to use Jabber for chat, presence and directory but place and receive all calls through the desk phone with no indication of a call through the softphone.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753