VT and CA Helpdesk Hours: M-F 8:30 am - 8 pm EDT and Sa-Su 12 pm - 5 pm EDT. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu
ITS Response to COVID-19

Frequently Asked Questions

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Users now have the option to use software (referred to as a softphone) on a computer, smartphone or tablet to make voice and video calls as well as use chat and other features. Full list of features.

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Users can request a desktop telephone to make and receive calls and check voicemail.

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Middlebury users can use a telephone, a softphone or a combination of both.  For video tutorials and in-depth documentation on each option, see the Telephone Equipment page.

There is also a self-care portal where you can modify forwarding rules, speed dial buttons, and more. It can be accessed at http://myphone.middlebury.edu

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Yes, you can use them both, but ITS will only provide a telephone OR a USB headset to be used with your College computer. If you would like to procure your own headset, please check the list of makes and models Cisco has certified.

There are many models not listed at that link that may also work with the system.

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The new telephones support wideband audio and should sound clearer than the Ericsson handsets. Whether the new handset is better or worse than a headset is a matter of personal preference.

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Phone service to a telephone or softphone on a computer will be unavailable when the network is unavailable.

ITS has invested significant resources to enhance reliability of the network, specifically to address the needs of the telephone system.

Smartphones running the Jabber app will be able to make and receive calls using cellular data.

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A softphone (software phone) is software which allows users to make voice and video calls over the internet using a computer, tablet or smartphone.

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Middlebury supports Cisco Jabber, which is available for download via self service, http://go.middlebury.edu/selfservice for more information.

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Using Jabber when not on WiFi will utilize your mobile data plan. The Institution does not reimburse costs associated with using your personal smartphone.

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ITS will provide a one-time, wired USB headset for those who decline a desk set.  You can still use a softphone if you have a desk set, but if you desire a headset, you or your department must purchase it.

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Please see the list of certified models. The functions and range of wireless headsets will be based on make and model.  You or your department will need to purchase it.

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No, as of July 1, 2017, College policy states, “As a general matter, Middlebury does not reimburse employees for cell/mobile phone costs, even in cases where employees use personal devices in the course of their work. See the full policy.

There are discounts available to Middlebury staff for various services, including mobile carriers.

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The Jabber soft client will not be able to make or receive calls when the computer is not available for use.

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No. Jabber, whether on your computer or personal mobile device, will be able to connect without requiring a VPN connection.

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You can upload a photo to the College directory (which is then passed down to Jabber). You will then need to change your photo preferences to display the photo.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200