Are you stuck? Do you have a question? There are many ways to get help.
Instructions for logging into Oracle Finance
Updates will be posted on the home page as they become available.
New drop in times for assistance with Oracle Finance (updated 7/29/2019)
No need to sign up – please just stop by or join via Zoom
EVERY Thursday beginning August 1 - October 10
- In person: 3:00 p.m. - 4:30 p.m. ET – Library 145
Zoom via internet: https://middlebury.zoom.us/j/716417365
Zoom via phone: dial 646-876-9923 and use meeting ID: 716 417 365
Technical Help (updated 5/13/2019)
For technical help please email support@GMHEC.org. To speed up service, Middlebury's IT staff is using a new ticketing system that's shared with the GMHEC consortium and vendors. If you have submitted help desk tickets to Middlebury’s help desk they have been forwarded to GMHEC system and are being worked on by this combined team. You will soon be able to check on the status of your Oracle requests online. For now, if you need an update on an existing request or if you have any concerns, please contact our Help Desk at 802-443-2200 or email@example.com
Frequently Asked Questions (FAQ)
Have a question about Oracle Finance? Check out these frequently asked questions.
GMHEC is maintaining several Knowledge Bases. These Knowledge Bases are an online collection of resources and documentation, something like an online handbook. Links to these resources (and what you will find there) are listed below.
You may also connect directly to the Knowledge Base from Oracle. Look for the green question mark on the Oracle Apps screen.
- Expense Reporting
- Delegating Expense Reports
- Splitting Expenses
- Expenses Deposit Account
- Changing approval settings when you’re away
- Invoice Processing
- Matched invoices
- Unmatched Invoices
- Substitute W-9
- Supplier Registration
- Supplier Approval and Edit
- PunchOut Requisitions
- Non-Catalog Requisitions
- Smart Forms
- Purchase Orders
- Procurement Approvals
Data Governance Knowledge Base – contains standards on data, name, address and phone – guidelines on entering data
Procurement Note about punchout (added 5/20/2019)
You may receive error messages, however, the punchout is still available. Instead of going to the “top categories” section, you can instead go to “Shop by Category” and choose your punchout supplier from there. The icons below do work, just not the ones that say “Under Construction.”
Procurement Delivery Note (added 5/3/2019)
When purchasing from W.B. Mason, please remember that they deliver directly to your office. You can change your deliver-to preference on the "Update Requisition Preferences" page as well as the "Edit Requisition" page. This goes for other punchout suppliers and non-catalog requests, too. For further details on how to change your deliver-to location, please see the following reference guides:
Review these videos about common Finance tasks. Additional videos are available on the Procurement (Purchasing) Knowledge Base.
- How to Log into Oracle (3 minutes)
- The new Chart of Accounts (4 minutes)
- How to Process a PCARD Transaction (8 minutes)
- Procurement Webinar: Supplier Registration (18 minutes)
- Procurement Webinar: purchasing something with the "punchout" process (28 minutes)
Documents from the courses are available in the Knowledge Base links provided above and on these two google sheets:
EDORDA Values - a list of the Chart of Account values
EDORDA Map - map from Banner to Oracle for each segment
Please note: You will need to use your middlebury.edu account to access any Google drive documents referred to in this website. Faculty and staff with miis.edu accounts need to access these documents with their username followed by middlebury.edu. Personal gmail accounts will not work.
Contact one of our many Training Facilitators who are available to assist. Their department and location are listed for your convenience.
For general questions or feedback about the transition to Oracle, please contact a change facilitator.