Information Technology Services (ITS) Help and Support web pages include information about College computing facilities, supported software applications, accounts, email services, computer configuration and repair.
It is your responsibility to back up and to protect your data. ITS encourages all faculty, staff, and students to store files where they will be secure and backed up, either by one or more of the available Middlebury cloud file storage services, or in some cases, by ITS. You must install and use virus protection software. Please contact the Helpdesk for assistance.
No fees are charged by the College for Internet use, and we do not monitor the details of individuals' activities except under extraordinary circumstances. (See also these policies: Responsible Use of Computing and Network Services and Facilities; Web Policies; Network Policies; Privacy and Security of Data, Files and Communications.)
Computing Labs at Middlebury College
Middlebury College student, faculty, and staff access to computer workstations is given precedence over all other use, except for non-college patrons who want to access federal government information resources. Those using the labs should be prepared to present their College ID card, if asked.
Researchers and members of the community may use library computer workstations for research needs and online information access. A special guest login may be required; check at the library circulation desk to obtain login passwords. Middlebury College student, faculty, and staff access to computer workstations is given precedence over all other use. Non-College community members may be asked at any time to relinquish the workstation to Middlebury College students, who are encouraged to approach any ITS staff member if they need access to a computer, or to raise concerns about the appropriateness of computer use. All use of these workstations by non-College community members are governed by the same policies that govern the College community. These policies can be found under Responsible Use of Computing and Network Services and Facilities. Those using the workstations should be prepared to present proper identification, if asked. Those who abuse this privilege or violate the College's Responsible Use Policy will be asked to leave, and will no longer be permitted to use College library and computing facilities.
Students have printing quotas in computer labs and the libraries, as recommended by Community Council. Once the quota is exceeded, students may be charged for each page printed. Campus visitors will be charged or restricted in using public printers.
For the safety and well-being of our students, all public computing labs are only accessible via Middlebury ID Access Card after normal business hours.
Family members of faculty and staff are welcome to use the computing facilities, as outlined above. Parents should be present to supervise children and remind them that those around them may be studying or working on projects that require concentration. Unsupervised children creating exceptional disruption will be asked to leave.
Limitation of Liability
ITS and Middlebury College disclaim all warranties, including all implied warranties of merchantability and fitness for a particular purpose. Neither ITS nor Middlebury College shall be liable to a user or any other person for any loss or damage of any kind related to configuration and operation of any computing equipment, including but not limited to, out-of-pocket expenses, consequential damages, inconvenience, loss of data, loss of profits, loss of use, emotional stress, physical injury, or damage to software or hardware. ITS will endeavor to perform timely assistance, but ITS will not be liable for failure to do so. ITS makes no warranty, express or implied, that it will be able to configure or repair equipment.