Coping and Dealing with Difficult Personalities

Learning to manage difficult people is critical for personal and professional success. However, in order to effectively deal with a difficult person, we must understand, our own personal communication style, which influences how we perceive and respond to different personality types. Participation in this workshop will help deepen participants’ self awareness and empathy in interactions with difficult classmates, colleagues, coworkers, clients, managers and family members, and teach techniques for avoiding potential and unnecessary conflict.