Media Services offers the videoconferencing options listed below. If you are having a group call or need to have a call recorded, we recommend that you use the polycom software or use a videoconferencing room. If you are having a one on one call, you can use the Polycom software or Skype. If you are having a group call with more the 20 individual participants in different locations or if most of the participants do not have Middlebury or Monterey accounts, then Adobe Connect would be suitable (please note caveats below). More information is available below.

Polycom software (very similar to Skype)

  • Suitable for one on one calls, or one to many calls
  • Can call other people using the Polycom software 
  • Can call videoconferencing rooms
  • Can call our videoconferencing bridge (supports calls with up to 20 individual participants)
  • Can be used to record a meeting
  • Can share your screen
  • Concurrent licensing (it can be installed on any College computer without license restrictions. Currently up to 100 users can use it at the same time, however there are options for expanding this inexpensively.
  • Annotation (whiteboarding) is supported on iPad or a digital drawing tablet.
  • No built-in polling options
  • See the Polycom software page for more information

Polycom videoconferencing rooms (Middlebury, Monterey, DC)

  • Suitable for many to one calls, or one to many calls
  • Can call other people using the Polycom software 
  • Can call videoconferencing rooms
  • Can call our videoconferencing bridge (supports calls with up to 20 individual participants)
  • Can be used to record a meeting
  • Can share your screen
  • Can be scheduled by faculty, staff and students (see our Videoconferencing page for more information)
  • Note: Annotation capability will be coming to videoconferencing rooms in the near future.

Adobe Connect (to be replaced with Zoom)

NOTE: Adobe Connect will be discontinued by the end of May, 2017 and we will be transitioning to Zoom and users have been notified of the change. If you need a web conferencing tool, please contact us through this ticket link and we will find a suitable option for you. 

  • Suitable for calls with more than 20 individual participants OR if most of the participants do not have Middlebury or Monterey accounts
  • Requires one organizer account to be logged in for every meeting
  • Limited number of meeting organizer accounts. Cannot share accounts.
  • Can share your screen
  • Supports annotation/whiteboarding and polls
  • Adobe Connect is better suited for situations where every participant is on his or her own computer, in a separate physical room. Adobe Connect cannot be reliably connected to professional microphones and cameras, resulting in lower quality audio and video for groups of people using the same physical room.
  • Can be used to record a meeting but if the recording is exported to an MP4 file or uploaded onto another service (Vimeo, MiddMedia, Youtube, etc.) there will be a loss of audio/video sync
  • Technical issues that you should be aware of with Adobe Connect:
    • In our experience the Adobe Connect plug-in that's required for presenters and hosts will not be automatically installed even when it's necessary.
    • Even though participants may not need the Adobe Connect plug-in, in certain cases, installing it has been the only way to allow a participant to reliably join a meeting or class.
    • Using external webcam and USB mics can be unreliable (Adobe Connect may not see them or may not allow you to select them). It may be necessary to reboot your computer to resolve this.
  • Requests for support are processed by opening a ticket through the help desk

Skype

  • Suitable for one on one calls and group calls.
  • Can only call other Skype users (cannot call videoconference rooms).
  • Cannot record calls.
  • Lower quality screen sharing.
  • Skype cannot be reliably connected to professional microphones and cameras, resulting in lower quality audio and video for groups of people using the same physical room.
  • More information is available here: http://mediawiki.middlebury.edu/wiki/LIS/Skype