Middlebury

Technology Outages

Library and Information Services (LIS) supports most of the technology resources on campus. These include:

  • campus telephones
  • e-mail
  • internet access
  • network
  • file servers
  • Banner

To report problems: call the LIS Help Desk at x2200

Notification: When there is an unplanned disruption in a technical service, you will be notified by e-mail or voice mail messages specifying what has occurred and giving an estimated time that the service will become available. For disruptions that may span more than a day, periodic updates will be sent at least once per day.

Planned technical service outages: An all-campus email notice will be sent well in advance of a planned shutdown. Information about planned outages is also available through the LIS Help Desk at x2200. LIS reserves Sunday, 8:00 – 10:00 a.m., for routine maintenance that may create brief outages.

Information about restored services: On a web page (if available) type go/status on the URL address line of the web page to see the real-time status of all major services.

Information about technology mission recovery plans are made available as needed.