2012 Manager Training Sessions
Session 1 - Roles and Responsibilities of Managers
Click here to view slides for this session. Goals included:
- Clarity on the expectations for the program
- To learn the elements of an effective organization
- To understand and articulate your professional role as a manager
- To understand how to build organizational trust and competence through effective communication and decision making
- To connect with colleagues to establish peer coaching relationships
Session 2 - Effective Communication
Click here to view slides for this session. Goals included:
- Knowing your own behavioral communication style
- Demonstrating and applying the behaviors of effective listening
- Being able to identify the behavioral diversity of others and “step into” their style
- Genuinely tailoring your verbal, non-verbal, and written communication to improve relationships and results
Session 3 - Managing Work Relationships and Results
Click here to view slides for this session. Goals included:
- Learning the keys to hiring and keeping the right people
- Learning and applying how to provide feedback
- Managing resistance to feedback and other workplace conflicts
- Understanding the “what, how and why?” of performance documentation
- Knowing when and how to apply the progressive discipline policy and procedures
Session 4 - Performance Management
Click here to view slides for this session. Goals included:
- Clarity on the roles & accountabilities of you and your direct reports
- Being able to establish clear expectations and priorities
- Being able to document measurable and time bound individual and team goals
- Learning how to provide the right amount of direction and support for your directs when they need it
- Applying Situation Leadership in delegation and coaching
Session 5 - Team Development and Leadership
Click here to view slides for this session. Goals included:
- Clearly define ‘team,” identify team development stages, diagnose challenges, and develop strategies to improve team performance
- Clarify roles and accountability for the team, team leader and members
- Establish priorities and operating protocols for how the team operates
- Apply assessment and diagnostic tools to monitor and improve team effectiveness
