Technology Helpdesk
Getting Help in Middlebury, VT and Monterey, CA
There are many ways you can obtain technology help. Services are available in-person, via Zoom, over phone, and through our Client Portal, as seen below. Please see our current hours, subject to change.
- Search for answers or submit a request for help (aka ticket) using our Technology Client Portal.
- Join our Zoom room.
- Chat with our ITS Virtual Assistant by clicking the blue icon at lower right of tech sites.
- On the Middlebury campus, visit Davis Family Library, Rm 202.
- On the Monterey campus, stop by Casa Fuente, Rm 449K.
- Call us at (802) 443-2200 (VT), (831) 647-6656 (CA).
- Email us at helpdesk@middlebury.edu.
Resources
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Technology Client Portal
Find tech solutions, submit a request for help, and more.
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Service Catalog
See a list of the services we offer.
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Technology Guide
A basic overview of how to use technology at Middlebury.
Frequently Asked Questions
How do I activate my Middlebury account?
Please see our MFA setup guide for detailed instructions (with screenshots). You will need your full email address and the temporary password that was provided to you with your account activation instructions.
I'm having issues with Oracle. What should I do?
See Getting Help with Oracle for solutions to common issues (such as logging in or account locked), as well as a full breakdown of who to contact for help with various different issues.
How do I change my Middlebury password?
Refer to go/passwordhelp/ to see how to update or reset your password.
Review our Password Policy for password creation guidelines and protection.
How do I connect to WiFi?
Use your Middlebury credentials (username@middlebury.edu and password) to connect to the MiddleburyCollege wireless network.
Visit Connect to Wireless (WiFi) for complete details.
How do I print?
For College-owned computers, refer to the instructions for your operating system:
For personally-owned computers, refer to the mobility print instructions for your location:
How do I backup my files?
The college provides cloud storage for all faculty, staff, and students.
I think my computer has a virus; what should I do?
The first step is to try to remove the threat from your computer with a Virus Scan.
All college-owned computers come with AntiVirus installed for threat removal. For college-owned computers, please immediately inform us of the suspected threat for further assistance using the methods listed above. We will remove malware from Middlebury-owned devices.
While we are not able to remove viruses from personally-owned devices, we can advise you while you do so.
I received a suspicious email; what do I do?
Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.
While the College does have spam filters, some phishing emails may still reach your inbox. If you receive an email you suspected is phishing, please forward it to phishing@middlebury.edu for review by our Information Security team. Refer to Information Security’s Phishing webpage to learn more.