Print Release Stations

This section explains print release stations and how they are used in the college's printing process.

Students

Print release stations are near or on public printers . When you print a job, rather than the job going into a printer's queue, it goes to a release station queue where it will be stored for up to 18 hours. If the job is not released to a printer during that time, the job will be deleted. If the job is deleted, your account will not be charged.

For quickest result, students should print from a lab computer.

After you log on at a print release station, verify the job to ensure you are printing the intended document(s) and release it. Once released, the job enters that printer’s queue. Your account will be charged at this point and the job will be produced at that printer.

Faculty & Staff

Faculty and staff only need to use release stations at public printers. (Department machines do not have release stations.) No charge is incurred.

After printing to a public printer, you must log on at a print release station, verify the job to ensure you are printing the intended document(s) and release it. Once released, the job enters that printer’s queue. Your job will be produced at that printer.

Guests

There are two specially configured computers that guests may use to print. These computers are located at the Referance Desk on the main level of the library and are clearly marked. Guests CANNOT print from any other college or personnaly owned computer, they must use one of these two guest stations to print. The guest print stations print to the black and white printers in the Davis and Armstrong libraries. Color printing is not available. Guests must create a PaperCut account and then credit their account by purchasing a PaperCut cash card; credit cards are not accepted in the PaperCut system.  Cash cards can be purchased at the Wilson Café in Davis Family Library, MiddXpress in McCullough Student Center, the Food Cart outside Armstrong Library, and the College Store in Proctor Hall.  Please purchase what you require as refunds are not available.

When you print a job, rather than the job going into a printer's queue, it goes to a release station queue where it will be stored for up to 18 hours. If the job is not released to a printer during that time, the job will be deleted. If the job is deleted, your account will not be charged.

After you log on at the print release station, verify the job to ensure you are printing the intended document(s) and select the correct printer. Once released, the job enters that printer’s queue. Your account will be charged at this point and the job will be produced on that printer.

FAQs

Q-1: How do I print?
A: Print to a print queue, then go to a release station and release your print job.  (Detailed description.

Q-2: The print release station logs me out after a few seconds. Do I need to stay logged in for my document to print?
A: No. As soon as "Print" is clicked, you or the machine may log out without affecting the queue and print process.

Q-3: A print release station is out of service. Can I use another one?
A: Yes. You will need to go to a different release station and release your print job.

Q-4: A print release station is not letting me log in. What do I do?
A: Confirm connection and your account is active:

  • Ensure that the Ethernet cable is firmly connected on both ends.
  • Confirm you can use your username and password to login to your college e-mail.

If you remain unable to login,

  • shut down the print release station (press and hold the power button until it starts to power down),
  • wait a few seconds,
  • turn it back on, and
  • try again.

If you continue to have a problem, call the Helpdesk (x2200 or 802.443.2200).

Q-5: The print release station is not showing the print release software. How do I get it to show?
A: On the desktop, double-click the shortcut named "Print Release Software." If that doesn't work, follow the procedure outlined in Q-3, above.

Q-6: The print job displays "Queuing," but nothing is coming out of the printer. What does that mean?
A: Wait. This means the print data is being sent to the print server. The text "Queuing" will change to "Print." When that happens, click "Print."

Q-7: I tried all of the troubleshooting steps, but the release station is still not working. What do I do?
A: Try another print release station on campus.  Let the Helpdesk (x2200 or 802.443.2200) know of the malfunctioning release station.

If the second release station doesn't work either, contact the Helpdesk (x2200 or 802.443.2200) to determine if there is a problem with your College account.

updated 9/6/16