Technology Helpdesk
There are still many ways you can obtain technology help despite these times of COVID.
Getting Help in Middlebury, VT and Monterey, CA
Please see our current hours, subject to change. In-person services are currently unavailable due to COVID-19.
- Submit a request for help (or update/review the status of your issue) using our Web Help Desk system.
- Visit Davis Family Library, Rm 202, and ask a question using our walk-up station named “Smarty.” (Midd Campus)
- Call us at (802) 443-2200 (VT), (831) 647-6656 (CA).
- E-mail us at helpdesk@middlebury.edu.
- Connect to us via Zoom using https://middlebury.zoom.us/j/8024432200.
Getting Oracle Help
Oracle is supported by the Green Mountain Higher Education Consortium (GMHEC) and uses its own issue-tracking system. To speed your inquiries to the group best able to assist, please send an email (with screenshots of errors if applicable) as follows:
- For Oracle HCM questions (such as benefits, time entry, time slip approvals, absence/time off), email hcm@gmhec.org.
- Oracle login issues or basic Finance questions — email support@gmhec.org
- Accounts Payable questions/issues — email ap@gmhec.org
- Human Resources (HCM) questions/issues:
- time entry, time approvals, absence/time off, or unsure — email hcm@gmhec.org
- benefits — email benefits@gmhec.org
- payroll — email payroll@gmhec.org
Resources
Frequently Asked Questions
Q How do I change my Middlebury account password (email, wireless, etc)?
To change or reset your Middlebury account password, refer to information on our password help page.
Q Where can I learn how to use the wireless networks at Middlebury?
Visit Get Started with Wireless for complete details.
Q I think I have a virus, what should I do?
The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.
If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.
Q This email is suspicious; what do I do?
Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.
While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to phishing@middlebury.edu. Refer to Information Security’s phishing website to learn more.
Q How do I backup my files?
The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.
Q How do I activate my Middlebury account?
Follow these directions to activate your account
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753