ITS Fall 2021 Updates

TeamDynamix (TDX) is here — a new comprehensive support system replacing Web Help Desk!  See our blog post to learn more.

Getting Help in Middlebury, VT and Monterey, CA

There are many ways you can obtain technology help despite the challenges of COVID

Please see our current hours, subject to change.  In-person services are currently available though limited due to COVID-19. 

Getting Oracle Help

Oracle is supported by the Green Mountain Higher Education Consortium (GMHEC) and uses its own issue-tracking systems.  To speed your inquiries to the group best able to assist, please send an email (with screenshots of errors if applicable) as follows:

  • Oracle login or MFA issues — email
  • Accounts Payable questions/issues:
    • invoices, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email
  • Human Resources (HCM) questions/issues:
    • time entry, time approvals, absence/time off, or unsure — email
    • medical, dental, vision, FSA, HSA, retirement, open enrollment, 1095s — email
    • paychecks (not received, wrong amount, or payment method) and W-2s — email

Frequently Asked Questions


To change or reset your Middlebury account password, refer to information on our password help page.


The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.

If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.


Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.

While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to  Refer to Information Security’s phishing website to learn more.


The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753
(802) 443-2200