Technology Helpdesk

Getting Help in Middlebury, VT and Monterey, CA

There are many ways you can obtain technology help despite the challenges of COVID. 

Please see our current hours, subject to change.  Given the continuing dynamic times we prefer to provide support remotely via Zoom when possible. In-person services are currently available.

• Search for answers, submit a request for help (or update/review the status of your issue) using our new TeamDynamix system.
• Visit Davis Family Library, Rm 202, and ask a question or connect your device via Zoom.  (Midd Campus)
• On the Monterey campus, individuals should stop by Casa Fuente, Rm 320, Mon-Fri, 9am - 5pm.
• Call us at (802) 443-2200 (VT), (831) 647-6656 (CA).
• E-mail us at helpdesk@middlebury.edu.

Getting Oracle Help

Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk. Be sure to check GMHEC’s Knowledge Base for detailed instructions and videos covering common finance and HR tasks.

Questions and problems are now handled through a common ticketing system, TeamDynamix.  To speed your inquiries to the proper team,  please share the details of your issue (with screenshots of errors if applicable) as follows:

• Oracle login or MFA issues — Contact the Middlebury Helpdesk using any of the methods listed above.
• Accounts Payable questions/issues:
  • invoices, suppliers, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email ap@gmhec.org
• Benefits questions/issues:
  • medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), employee assistance program (EAP), retirement, open enrollment, 1095s — email benefits@gmhec.org
• Human Resources (HCM) questions/issues:
  • time entry, time approvals, absence/time off, changes to default expense accounts, or unsure — email hcm@gmhec.org
• Payroll questions/issues:
  • paychecks (not received, wrong amount, or payment method) and W-2s — email payroll@gmhec.org