Technology Helpdesk | Middlebury Offices and Services

Middlebury, VT

~~Visit us on the main floor of the Davis Family Library, room 202.~~
Walk-in services have been closed temporarily due to COVID-19.
Submit a request for help (or update/review the status of your issue) using our Web Help Desk system.
Call us at (802) 443-2200.
E-mail us at helpdesk@middlebury.edu.
Connect to us via Zoom using https://middlebury.zoom.us/j/8024432200.
Hours: Monday - Friday, 8:30 am - 8:00 pm ET; no weekend hours

Monterey, CA

~~Visit in Casa Fuente, room 320.~~
Walk-in services have been closed temporarily due to COVID-19.
Submit a request for help (or update/review the status of your issue) using our Web Help Desk system.
Call us at (831) 647-6656.
Hours: Monday - Friday, 5:30 am - 5:00 pm PT; no weekend hours

Frequently Asked Questions

Q How do I change my Middlebury account password (email, wireless, etc)?

To change or reset your Middlebury account password, refer to information on our password help page.

Q Where can I learn how to use the wireless networks at Middlebury?

Visit Get Started with Wireless for complete details.

Q I think I have a virus, what should I do?

The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.

If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.

Q This email is suspicious, what do I do?

Never respond to emails asking for personal information such as passwords. The college will never ask for this type of information in an email.

While the college does have spam filters, some phishing expeditions can still reach your inbox. For information on dealing with phishing emails, visit our wiki.