Technology Helpdesk
Getting Help in Middlebury, VT and Monterey, CA
There are many ways you can obtain technology help.
Please see our current hours, subject to change. Services are available in-person, via Zoom, and through our Client Portal.
- Search for answers or submit a request for help using our Technology Client Portal.
- Join our Zoom room.
- Chat with our ITS Virtual Assistant by clicking the blue icon at lower right of tech sites.
- On the Middlebury campus, visit Davis Family Library, Rm 202.
- On the Monterey campus, stop by Casa Fuente, Rm 449K.
- Call us at (802) 443-2200 (VT), (831) 647-6656 (CA).
- E-mail us at helpdesk@middlebury.edu.
Resources
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Technology Client Portal
Find tech solutions, submit a request for help, and more.
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Service Catalog
See a list of the services we offer.
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Technology Guide
A basic overview of how to use technology at Middlebury.
Frequently Asked Questions
How do I activate my Middlebury account?
Follow these directions to activate your account.
How do I change my Middlebury account password (email, wireless, etc)?
To change or reset your Middlebury account password, refer to Midd Account Password Reset or Change instructions on our Accounts and Passwords website.
I'm having issues with Oracle. What should I do?
See Getting Help with Oracle for solutions to common issues (such as logging in or account locked), as well as a full breakdown of who to contact for help with various different issues.
Where can I learn how to use the wireless networks at Middlebury?
Visit Connect to Wireless (WiFi) for complete details.
How do I print?
For College-owned computers, refer to:
For personally-owned computers, refer to mobility print instructions for your location:
- Middlebury Campus - Printing on Middlebury Campus
- Monterey - Printing at MIIS
How do I backup my files?
The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.
I think I have a virus, what should I do?
The first step is to try to remove the threat from your computer with a Virus Scan. All college-owned computers should have AntiVirus already installed for threat removal. For college-owned computers, please immediately also reach out to us using one of the methods listed above for further assistance.
This email is suspicious; what do I do?
Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.
While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to phishing@middlebury.edu. Refer to Information Security’s phishing website to learn more.