We use cookies and other technologies to better understand a visitor's experience and to help improve our websites. By continuing to use the website, you consent to Middlebury's use of cookies and other technologies as outlined in our Privacy Policy.

Logo for Middlebury Middlebury Middlebury

Search

Information Technology Services

VT and CA Helpdesk Hours. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu

Technology Helpdesk

Getting Help in Middlebury, VT and Monterey, CA

There are many ways you can obtain technology help. 

Please see our current hours, subject to change.  While in-person services are currently available, Zoom is a convenient way to get help without coming in.

Getting Oracle Help

Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk. Be sure to check GMHEC’s Knowledge Base for detailed instructions and videos covering common finance and HR tasks.

Questions and problems are now handled through a common ticketing system, TeamDynamix.  To speed your inquiries to the proper team,  please share the details of your issue (with screenshots of errors if applicable) as follows:

  • Oracle login or MFA issues — Contact the Middlebury Helpdesk using any of the methods listed above.
  • Access to purchasing/invoicing — If you need access to the Oracle tiles for purchasing/invoicing, email Chris West (cwest@middlebury.edu).
  • Accounts Payable questions/issues:
    • invoices, suppliers, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email ap@gmhec.org
  • Benefits questions/issues:
    • medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), employee assistance program (EAP), retirement, open enrollment, 1095s — email benefits@gmhec.org
  • Human Resources (HCM) questions/issues:
    • time entry, time approvals, absence/time off, changes to default expense accounts, or unsure — email hcm@gmhec.org
    • Payroll questions/issues:
      • paychecks (not received, wrong amount, or payment method) and W-2s — email payroll@gmhec.org

    Resources

    Frequently Asked Questions

    A

    Follow these directions to activate your account

    A

    To change or reset your Middlebury account password, refer to Midd Account Password Reset or Change instructions on our Accounts and Passwords website.

    A

    Contact the Middlebury Helpdesk for assistance using any of the methods listed.

    A

    Visit Get Started with Wireless for complete details.

    A

    For College-owned computers, refer to:

    For personally-owned computers, refer to mobility print instructions for your location: 

    A

    The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.

    A

    The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.

    If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.

    A

    Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.

    While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to phishing@middlebury.edu.  Refer to Information Security’s phishing website to learn more.

    Information Technology Services
    Davis Family Library 202
    Middlebury, VT 05753