Technology Helpdesk
Getting Help in Middlebury, VT and Monterey, CA
There are many ways you can obtain technology help.
Please see our current hours, subject to change. Services are available in-person, via Zoom, and through our Client Portal.
- Search for answers or submit a request for help using our Technology Client Portal.
- Join our Zoom room.
- Chat with our ITS Virtual Assistant by clicking the blue icon at lower right of tech sites.
- Visit Davis Family Library, Rm 202, and ask a question (Midd Campus)
- On the Monterey campus, individuals should stop by Casa Fuente, Rm 320, Mon-Fri, 9am - 5pm.
- Call us at (802) 443-2200 (VT), (831) 647-6656 (CA).
- E-mail us at helpdesk@middlebury.edu.
Resources
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Technology Client Portal
Find tech solutions, submit a request for help, and more
Frequently Asked Questions
Q How do I activate my Middlebury account?
Follow these directions to activate your account
Q How do I change my Middlebury account password (email, wireless, etc)?
To change or reset your Middlebury account password, refer to Midd Account Password Reset or Change instructions on our Accounts and Passwords website.
Q I can’t log in to Oracle. What should I do?
Contact the Middlebury Helpdesk for assistance using any of the methods listed.
Q Where can I learn how to use the wireless networks at Middlebury?
Visit Get Started with Wireless for complete details.
Q How do I print?
For College-owned computers, refer to:
For personally-owned computers, refer to mobility print instructions for your location:
- Middlebury Campus - Printing to Public Printers on Middlebury Campus
- Monterey - Printing at MIIS
Q How do I backup my files?
The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.
Q I think I have a virus, what should I do?
The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.
If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.
Q This email is suspicious; what do I do?
Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.
While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to phishing@middlebury.edu. Refer to Information Security’s phishing website to learn more.