Information Technology Services

Request Help

Experiencing an issue with technology at Middlebury?

Submit a Ticket

Report a Concern

Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.

Contact InfoSec

Can't Log In?

Get tips on passwords or reset yours.

Change Passwords

Need Oracle Help?

Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.

GMHEC Support Website

System Status

Internet - First Light Peer
Internet - CenturyLink Peer
Internet - UVM I2
Webmail
Self-Service Banner (SSB)
VPN
Directory
WordPress (sites.middlebury.edu)
WordPress (sites.miis.edu)
Canvas
Vendor Status Page
Google Apps
Vendor Status Page
Office365
Vendor Status Page
Panopto
Vendor Status Page
Slack
Vendor Status Page
Zoom
Vendor Status Page

Project Management

The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.

We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly update
Multi-Factor Authentication

MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification.
Learn more
PowerBI Reporting

We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC.
Monterey Interpretation Labs

Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.

For Faculty, For Staff, For Students, Service Outages

Service ISSUE - Email, Exchange Online, Outlook

June 5, 2023 | by Lisa Terrier

We are still experiencing an issue with Outlook and Exchange Online which is preventing people from accessing their email. Sending and receiving email may be affected as well. Microsoft is investigating the issue. We will provide an update as soon as we know more.
For Faculty, For Staff, For Students, Service Outages

Issue RESOLVED - Email, Calendar, Outlook, and Exchange Online

June 5, 2023

We are pleased to report that email and calendar services, i.e. Outlook and Exchange Online are restored. Microsoft identified and reverted a configuration change implemented this morning that caused the problem.
For Faculty, For Staff, For Students, Service Outages

Service ISSUE - Email, Exchange Online, Outlook

June 5, 2023 | by Lisa Terrier

We are experiencing an issue with Outlook and Exchange Online which is preventing people from accessing their email.

Looking for a technical solution?

ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.

View the Service Catalog

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753