We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly updateReport a Concern
Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.
Contact InfoSecNeed Oracle Help?
Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.
GMHEC Support WebsiteSystem Status
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Internet - First Light Peer
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Internet - CenturyLink Peer
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Internet - UVM I2
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Webmail
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Self-Service Banner (SSB)
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VPN
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Directory
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WordPress (sites.middlebury.edu)
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WordPress (sites.miis.edu)
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Canvas
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Google Apps
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Office365
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Panopto
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Slack
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Zoom
Vendor Status Page
Project Management
The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.
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Multi-Factor Authentication
Learn more
MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification. -
PowerBI Reporting
We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC. -
Monterey Interpretation Labs
Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.
Information Technology Services News
See more newsFor Faculty, For Staff, For Students
ITS Helpdesk Thanksgiving Break Information
| by Nate Burt
The Helpdesk will be closed for the Thanksgiving break from November 22-26, 2023. ITS will continue to monitor systems. Until then, here are some resources to help with frequently-asked questions.
For Faculty, For Staff, For Students, Service Outages
Service ISSUE - Email, Exchange Online, Outlook
| by Lisa Terrier
We are still experiencing an issue with Outlook and Exchange Online which is preventing people from accessing their email. Sending and receiving email may be affected as well. Microsoft is investigating the issue. We will provide an update as soon as we know more.
For Faculty, For Staff, For Students, Service Outages
Issue RESOLVED - Email, Calendar, Outlook, and Exchange Online
We are pleased to report that email and calendar services, i.e. Outlook and Exchange Online are restored. Microsoft identified and reverted a configuration change implemented this morning that caused the problem.
Looking for a technical solution?
ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.
View the Service Catalog
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753