Information Technology Services

Request Help

Experiencing an issue with technology at Middlebury?

Submit a Ticket

Report a Concern

Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.

Contact InfoSec

Can't Log In?

Get tips on passwords or reset yours.

Change Passwords

Need Oracle Help?

Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.

GMHEC Support Website

System Status

Internet - First Light Peer
Internet - CenturyLink Peer
Internet - UVM I2
Webmail
Self-Service Banner (SSB)
VPN
Directory
WordPress (sites.middlebury.edu)
WordPress (sites.miis.edu)
Canvas
Vendor Status Page
Google Apps
Vendor Status Page
Office365
Vendor Status Page
Panopto
Vendor Status Page
Slack
Vendor Status Page
Zoom
Vendor Status Page

Project Management

The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.

We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly update
Multi-Factor Authentication

MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification.
Learn more
PowerBI Reporting

We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC.
Monterey Interpretation Labs

Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.

For MiddPoints, For Faculty, For Staff, For Students

LinkedIn Learning in China Relaunched May 1, 2023

May 2, 2023 | by Cynthia "Pij" Slater

We’re excited to announce that LinkedIn Learning relaunched in China on May 1, 2023.

Learn more.
For Faculty, For Staff, For Students, Service Outages

Issue RESOLVED - Access to Microsoft 365 Online Services

April 20, 2023 | by ITS Helpdesk

We are pleased to report that access to Microsoft 365 online apps, including Outlook web, Word Online, Excel Online, SharePoint Online, Teams, Planner, and other Microsoft 365 services, is now restored.

Learn more.
For Faculty, For Staff, For Students, Service Outages

Issue UPDATE - Access to Microsoft 365 Online Services

April 20, 2023 | by ITS Helpdesk

We continue to experience issues with access to Microsoft 365 online apps including Outlook web, Word Online, Excel Online, SharePoint Online, Teams, Planner, and others. Some individuals may encounter problems trying to access online Microsoft 365 apps and services.

Learn more.

Looking for a technical solution?

ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.

View the Service Catalog

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753