For MiddPoints, For Faculty, For Staff
ITS Helpdesk Labor Day Break Information
| by ITS Helpdesk
The Middlebury College ITS Helpdesk is closed Labor Day weekend. We reopen Tuesday at 9:00 am ET.
ITS Helpdesk
22 Items
For MiddPoints, For Faculty, For Staff, For Students, Scheduled Maintenance
Middlebury Wi-Fi Certificate Update '25
| by ITS Helpdesk
On Tuesday, March 18, Information Technology Services (ITS) updated the security certificates used on our campus Wi-Fi networks.
Learn more.For Faculty, For Staff, For Students, Scheduled Maintenance
Advisory: Internet Connectivity – Feb 20, 2025 (12:00 am to 6:00 am)
| by ITS Helpdesk
Our Middlebury, Vermont campus connection to the Internet may be partially interrupted tomorrow morning.
Learn more.
For MiddPoints, For Faculty, For Staff
Windows 10 Sunset
| by ITS Helpdesk
Time is running out for Windows 10! Microsoft support for this operating system version ends later this year and important software security updates will no longer be made available for it.
Learn more.For MiddPoints, For Faculty, For Staff, For Students
ITS Helpdesk Martin Luther King Day Observance Information
| by ITS Helpdesk
As we approach Martin Luther King Day we want to update you on ITS Helpdesk hours and our availability to assist you.
Learn more.
For MiddPoints, For Faculty, For Staff, For Students
ITS Helpdesk Winter Break Information
| by ITS Helpdesk
As we approach our winter break we want to update you on ITS Helpdesk hours and our availability to assist you.
Learn more.For Faculty, For Staff, For Students
ITS Helpdesk Thanksgiving Break Information
| by ITS Helpdesk
The Helpdesk will be closed for the Thanksgiving break from November 26-30, 2024. ITS will continue to monitor systems. Until then, we’ve gathered some resources to help with frequently-asked questions.
Learn more.For MiddPoints, For Faculty, For Staff, For Students
The ITS “Blue Bubble” – A Closer Look
| by ITS Helpdesk
The ITS Virtual Assistant (informally called “the blue bubble”) first appeared this past February at the bottom of many tech websites, providing another way to get answers to technology questions. Let’s take a closer look at the VA.
For MiddPoints, For Faculty, For Staff, For Students
Helpdesk Thanks Self-Service Ticket Creators
| by ITS Helpdesk
The Helpdesk has noticed something exciting… An increasing number of people are submitting requests for assistance using our Client Portal. We extend a hearty thank-you to each one of you as this means we can spend more time finding and sharing solutions.
Read more.For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
AI-Powered, Built by Humans
| by ITS Helpdesk
With our Zoom Virtual Agent, you’ll get immediate answers to some of your more common questions at any time, no matter where you are in the world.
You’ll see this new option on the Technology Help Desk Portal in the lower right corner. Just click on it and ask your question!