15 Items
For MiddPoints, For Faculty, For Staff, For Students
| by ITS Helpdesk
The ITS Virtual Assistant (informally called “the blue bubble”) first appeared this past February at the bottom of many tech websites, providing another way to get answers to technology questions. Let’s take a closer look at the VA.
For MiddPoints, For Faculty, For Staff, For Students
| by ITS Helpdesk
The Helpdesk has noticed something exciting… An increasing number of people are submitting requests for assistance using our Client Portal. We extend a hearty thank-you to each one of you as this means we can spend more time finding and sharing solutions.
Read more.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by ITS Helpdesk
With our Zoom Virtual Agent, you’ll get immediate answers to some of your more common questions at any time, no matter where you are in the world.
You’ll see this new option on the Technology Help Desk Portal in the lower right corner. Just click on it and ask your question!
For Faculty, For Staff, For Students, Scheduled Maintenance
| by ITS Helpdesk
On Thursday, February 29, Information Technology Services (ITS) will update security certificates used on our campus Wi-Fi networks. As a result of this change, when you next connect to Wi-Fi on campus after that time you will likely be asked to trust a new certificate for “cpauth.middlebury.edu.“ Please accept this certificate when prompted.
For Faculty, For Staff, For Students, Service Outages
| by ITS Helpdesk
We are pleased to report that access to on-premises servers has been fully restored so all impacted services are once again available for use.
Read more.
For Faculty, For Staff, For Students, Service Outages
| by ITS Helpdesk
We experienced an issue yesterday with on-premises servers which meant a number of services were impacted. Many services were restored last night but there are a few we are still investigating this morning.
Read more.
For Faculty, For Staff, For Students, Service Outages
| by ITS Helpdesk
We are pleased to report that access to Microsoft 365 online apps, including Outlook web, Word Online, Excel Online, SharePoint Online, Teams, Planner, and other Microsoft 365 services, is now restored.
Learn more.
For Faculty, For Staff, For Students, Service Outages
| by ITS Helpdesk
We continue to experience issues with access to Microsoft 365 online apps including Outlook web, Word Online, Excel Online, SharePoint Online, Teams, Planner, and others. Some individuals may encounter problems trying to access online Microsoft 365 apps and services.
Learn more.
For Faculty, For Staff, For Students, Service Outages
| by ITS Helpdesk
We are experiencing an issue with access to Microsoft 365 online apps (Outlook web, Word Online, Excel Online, SharePoint Online, Teams, etc). Some individuals may encounter problems trying to access the online Microsoft 365 apps and services.
Learn more.
For Faculty, For Staff, For Students, Scheduled Maintenance
| by ITS Helpdesk
On Sunday, March 19, Information Technology Services (ITS) will update security certificates used on our campus Wi-Fi networks. As a result of this change, when you next connect to Wi-Fi on campus after that time you will likely be asked to accept a new certificate for “cpauth.middlebury.edu.“ Please accept this certificate when prompted.
Learn more.
