As we approach Martin Luther King Day we want to update you on ITS Helpdesk hours and our availability to assist you.  

The Helpdesk will be closed on Sunday and Monday, January 19 and 20, for the Martin Luther King Day holiday observance and will re-open on Tuesday, January 21 at 8:15 am.  ITS will continue to monitor systems.  Here are some resources you may find helpful:

Our off-campus password change options are summarized below:

Your Multi-Factor Authentication (MFA) settings can be changed by visiting and authenticating at http://go.middlebury.edu/mfasetup/. The complete range of MFA documentation is available here: http://go.middlebury.edu/mfafull/

If you need a password or MFA reset, please call us beginning January 21, (802) 443-2200 or connect via Zoom; career Helpdesk staff can assist you from 8:15 am - 8:00 pm ET, Monday - Friday.

If you need assistance with Canvas, please contact Instructure for support 24/7 via phone (833) 890-4166 and real-time chat support available via the Help tab when logged into Canvas.

For all other tech issues, please visit http://go.middlebury.edu/helpme/ to submit a Helpdesk ticket; we will follow up on January 21.  Refer to How to Create a Request for Support (Ticket) using the Client Portal for detailed instructions.

More on Helpdesk hours can be found at http://go.middlebury.edu/helpdeskhours/.

Wishing you a pleasant break; we look forward to helping you upon our return.

Need help with technology at Middlebury?

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