For Students

For MiddPoints, For Faculty, For Staff, For Students

ITS Helpdesk Winter Break Information

December 15, 2021 | by Lisa Terrier

The Helpdesk will be closed for the winter break from December 23 - January 2.

Learn more.

For Faculty, For Staff, For Students, Service Outages

Issue RESOLVED - Login timeouts to multiple services

November 9, 2021 | by Paul Dicovitsky

We are pleased to report that issues with Microsoft’s single sign-on service, and other dependent cloud services, are now resolved.

Read more.

For Faculty, For Staff, For Students, Service Outages

ISSUE - Login timeouts to multiple services

November 9, 2021 | by Paul Dicovitsky

We are experiencing issues with Microsoft cloud authentication services, resulting in login failures when signing into services using Microsoft’s single sign-on service.

Learn more.

For MiddPoints, For Faculty, For Staff, For Students, Service Improvements

How Do I Create a Helpdesk Ticket Now?

October 15, 2021 | by Cynthia "Pij" Slater

Yes, how you create a Helpdesk ticket has changed. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.

Learn more!

For MiddPoints, For Faculty, For Staff, For Students, Service Improvements

Papercut Optical Character Recognition

September 9, 2021 | by Mack Pauly

As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.

Learn more.

For Faculty, For Staff, For Students, Service Improvements