Timely Care

Originally launched on the undergraduate campus to ensure equitable access to services for students after hours, over breaks, or when traveling for Middlebury programs or otherwise, TimelyCare Usage has grown to include the Institute at Monterey as well as our short-term summer programs. Telehealth visit notes for Vermont-based students are reviewed by Center for Health and Wellness staff for follow-up and outreach.

Utilization and Call Times

Utilization by Location

• Data presented includes utilization of all service types: MedicalNow, Scheduled Medical, TalkNow, scheduled counseling and psychiatry.
• Call times are based on the timezone in which the student is at the time of the appointment or call.
• “Other” above captures usage while students are traveling, at home, at athletic competitions away from campus, etc.

What Students Report They Would Have Done Without TimelyCare

Critically, nearly half of TimelyCare uses reported that if the service did not exist they would not have sought other sources of care.

These results are consistent with previous years.

Highlight: User Satisfaction 4.8/5

Students who utilize TimelyCare across Middlebury programs consistently rate their providers and their service experiences very highly. After each interaction, students are invited to complete a voluntary survey about their experiences. Overall satisfaction is consistently 4.8 out of 5 in these surveys.