ITS Helpdesk Break Information
The Middlebury College ITS Helpdesk is closed Friday, August 21. ITS will continue to monitor systems during this time.
We look forward to assisting you when we reopen on Monday at 9:00 am ET.
Until Monday, here are some resources to help with frequently asked questions:
Password Changes
Our off-campus password change options are as follows:
- Password Change (when the existing password is known)
- Password Reset (when the existing password is unknown)
- Additional Self-Service Password Options
Multi-Factor Auntentication (MFA)
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MFA set-up changes (requires authentication)
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Complete MFA documentation
Please note: If you need a password or MFA reset, we must first verify your identity to proceed.
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Please call us beginning Monday at (802) 443-2200 or connect via Zoom.
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Career Helpdesk staff can assist you from 9am-5:00 pm ET, Monday–Friday.
Canvas
If you need assistance with Canvas, please contact Instructure for 24/7 support in the following ways:
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Call (833) 890-4166
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Real-time chat support available via the Help tab (when logged into Canvas)