Care Management

Care Reports by Acuity 

Care reports are expressions of concern created by staff members supporting students navigating challenges in their time at Middlebury. These challenges might be personal, academic, financial, or about something else entirely. Each care report is reviewed and monitored by experienced staff in the Care Management office and assigned an acuity rating based on an evidence-based rubric. This rubric, along with conversations with the students themselves, helps staff and students work together to determine what supports might be most useful in helping the student return to thriving. Student privacy is of the utmost importance in this process and access to care reports is therefore carefully controlled. Finally, care reports are non-clinical in nature, and different from confidential health records. 

Mild Care Reports involve students encountering predictable and normal stressors around which some additional support may be helpful. Examples include having trouble fitting in or adjusting to college, managing financial stress, or academic challenges. These students generally adapt and return to thriving with minimal assistance.  

Moderate Care Reports often involve challenges of a similar nature but higher intensity as mild reports. These circumstances are sufficiently difficult that they are impacting other areas of students’ lives such as sleep and general wellness, more significant academic problems, substance use, etc. With referrals to campus resources and supports, these students too generally return to thriving.  

Elevated Care Reports involve significant and immediate concerns around a student’s immediate wellbeing, academic success, or safety. These students need considerable professional support to return to thriving, without which their circumstances are unlikely to improve.” 

Direct Support

Care Managers frequently act as primary sources of support and provide holistic case management to students navigating significant challenges.   

Leaves and Returns 

Each semester students choose to take leaves of absence for a variety of reasons ranging from pursuing an exciting internship or athletic endeavor to attending to family emergencies or their personal health. Simultaneously, other students are returning from their leaves. Both departures for and returns from these leaves are significant transitions and can be stressful experiences. Care Management staff frequently work with these students to assist them in navigating these transitions.

Highlight: Student Appreciation

The Care Management team frequently works with students in some of the most stressful times of their college careers. Here is what a few of those students shared about those experiences:  

“Thank you for helping me through this semester. I’ve been through a lot since I started college, living abroad alone isn’t easy, but you’ve made it all so much better…If you don’t mind, can I send you some emails during the break and tell you about my journeys? “  

“I really appreciate your support, especially since I don’t know you very well, but I can feel your deep empathy and your desire to see me succeed, even outside academics.”  

“Your kindness, willingness to listen, investment in my safety, and respect for my confidentiality mean so much to me during this very difficult time.” 

“Thank you again for everything! Your warmth and assistance have been invaluable to me.”