ITS Helpdesk Memorial Day Observance Information
The Middlebury College ITS Helpdesk is closed Memorial Day weekend except for some limited support on Saturday, May 25 from 1:00-5:00 pm ET. We look forward to assisting you when we reopen on Tuesday, May 28 at 9:00 am ET. Until then, here are some resources to help with frequently asked questions:
If you need to reach Media Services regarding livestream of ceremonies please call the Helpdesk at (802) 443-2200 and press #3.
Our off-campus password change options are summarized below::
- Change (when the existing password is known): http://go.middlebury.edu/change/
- Reset (when the existing password is unknown): http://go.middlebury.edu/reset/
The complete range of self-service password options are outlined here: http://go.middlebury.edu/password/
Your Multi-Factor Authentication (MFA) settings can be changed by visiting and authenticating at http://go.middlebury.edu/mfasetup/. The complete range of MFA documentation is available here: http://go.middlebury.edu/mfafull/.
If you need a password or MFA reset we must first verify your identity to proceed. Please call us beginning May 28 at (802) 443-2200 or connect via Zoom; career Helpdesk staff can assist you from 8:30 am - 8:00 pm ET, Monday - Friday.
If you need assistance with Canvas, please contact Instructure for support 24/7 via phone (833) 890-4166 and real-time chat support available via the Help tab when logged into Canvas.
Lastly, if you still need a hand you can ask for help from our ITS Virtual Assistant by clicking the blue icon in the lower right of the Helpdesk website.