Emergency Telecommunicator and Switchboard Operator

General Information

Location

Middlebury, VT

Hourly/Salaried

Hourly

Contact Name

Teena Betourney

Organization

Middlebury Regional EMS

Contact Phone Number

802-388-3286

Contact Email

tbetourney@middleburyems.com

Wage

$15 to $18 per hour

Hours/Schedule

Evening and Overnights

Work Study

No

Primary Purpose

This part-time position supports incoming, outgoing, inter organization, and interdepartmental calls to and from the Middlebury Regional EMS, the hospital and several practices. Working under general direction and within established protocols, operators perform tasks utilizing various telecommunication equipment including emergency code alarms, monitoring of security cameras, radio-paging system, and secure provider paging system. Answers all incoming calls, both internal and external to the main switchboard; places page calls; handles patient information and dispatches appropriate emergency units, including fire, EMS, and helicopters. Answers stat and code alarms and pages appropriate personnel immediately. Persons in this position coordinate emergency code responses; assuring the proper personnel are notified of emergency conditions throughout the County. This position also researches patient and staff information from various computer systems and is responsible for overhead audio paging and electronic paging of individuals and groups via a wireless paging system. Additionally, this position is required to use two-way radios and various emergency communication’s equipment.

Experience

Applicant must be reliable and dependable. No experience necessary, will train the right person.