COVID-19: Essential Information

Email Forwarding Sunset:
Frequently Asked Questions

What is happening?

The original vendor, iModules, discontinued the feature that provides an email forwarding service at an “” address, sometimes called “lifelong email.” We began providing this service when it was offered through a previous vendor years ago, when many people only had email addresses tied to their work and when free commercial email providers offered few features and small size limits. Although the forwarding service was popular when it debuted in the early 2000s, interest in it declined as Gmail and similar email services—free and with very high storage limits—became the norm.

Why don’t you switch vendors?

We researched alternatives but did not find one that met our internal technology and security requirements. Even if we had found a suitable replacement vendor, it would still have entailed nearly all the same unfortunate consequences for users as discontinuing it—having to update your email address with every online service you use chief among them.

When did the service end?

We negotiated an extension of the service with our vendor through December 31, 2017. Starting January 1, 2018, all emails sent to any email address ending in “” will bounce back to the sender as “undeliverable.”

What do I need to do?

You need to decide on a new email address to use (either one you already have access to or a new one you create, such as a Gmail account), then make sure that your email is updated to the new address everywhere you use it.

  • Notify friends and family of your new email address.

  • Switch all your online accounts (online banking, social media, online shopping, news, et cetera) to the new address.

    • Since “password help” links often require access to the email account on file, it is important that you make this change before January 1, 2018; otherwise, you may risk losing access to your online accounts.

Do you realize this is a significant inconvenience for users of this service?

Yes, and we sincerely regret that it is necessary. Please accept our apologies for what we realize is a significant inconvenience.

Is there anything else you recommend?

One way to notify friends and family of your new email address would be to set up automatic replies (also known as an “out of office” message) on your current destination email address. That message could say something along the lines of “If you reached me at, please note that my email address has changed to, and I am unable to receive email at after December 31, 2017.” If you have questions on how to set up automatic replies, please contact your email provider.

Whom do I contact with questions?

You can contact the alumni office at We will make every effort to get your questions answered in a timely manner. 

Alumni Office
700 Exchange Street
Middlebury College
Middlebury, VT 05753
P: 802-443-5183