Frequently Asked Questions
Frequently Asked Questions
Q Why isn’t this working?!
Common difficulties relate to using a compatible browser, clearing browser cache, creating recurring events, and managing conflicts. Please visit our 25Live Help page for troubleshooting tips, detailed instructions, and our drop-in training schedule.
Q Does this new request format change how we work with service providers?
No. Communication processes remain the same. All that has changed is the form through which you submit event requests.
Q Can I edit my event?
You can edit most aspects of your event while it is still Tentative. Navigate to your event and click on the pencil and paper “Edit Event” icon on the right side of the screen.
Once your event has been confirmed, you no longer have edit access. Contact the scheduler assigned to your event to request changes.
Q How do I cancel an event?
After your event has been confirmed, there will be a Request Cancellation button available in the event record. Navigate to the event and use the button to notify schedulers of your cancellation.
Q How do I post my event to the campus calendar (or edit the existing calendar post) after it’s been confirmed?
You can edit calendar info while your event is still tentative. Navigate to your event and click on the pencil and paper “Edit Event” icon on the right side of the screen.
Once your event has been confirmed, you no longer have edit access. Visit the Event Calendar Update Form to add or edit calendar information after your event has been confirmed.
Q Can I create a recurring event in different locations and/or at different times?
Yes! Visit our help page and review the Faculty/Staff guide to learn how to “manage occurrences.”
Students, much of the Faculty/Staff guide applies to your request form as well. Begin from the “Creating Events” section.
Q Why does the request form say my space isn't available, when it appeared available in the Location Calendar view?
When checking availability through the Location search utility (not within the request form), use the Availability view. The Calendar view does not show any pre or post event time that may be scheduled for events.
Also remember to click the Include Requested box in the Availability view. This will display any requests already in the queue for the same space.
Q Why did I get a Blackout Date Restriction alert as soon as I opened the request form?
25Live automatically assigns today’s date to the request form until you select a date. If you access the form during a Blackout period, you will get the alert. You can ignore the alert by clicking OK or X to close the alert window.
If you select a date during a blackout period the option displayed to reserve an available space will read “Request Available.” This allows you to request spaces during the blackout period. Please note that, while the system allows you to request any available space, only a few campus spaces may be used during blackout periods. Consult the Blackout Periods section of the Date Restrictions policy page for the list of spaces. Requests for other spaces will likely be denied.
Q How do I schedule and publicize a virtual event?
Use location “Virtual Middlebury.” All virtual events that are open to the campus community must be submitted via the 25Live Event Form so they can be published to the events calendar. Event Management also advises on potential content conflicts and capacity limitations. There are limitations on our capacity to host large virtual events simultaneously.
Q What do I do if the system says there is a conflict when requesting Virtual Middlebury?
Virtual Middlebury is one of a few “shared locations” that can be requested for simultaneous or shared use. The conflict indicates there is another event at the same time, and the request option is “Request Available.” You should view the conflict and decide if you should complete with the other virtual event or decide on a different time. Click the Request Available option to request the space despite the conflict. Please note that Event Management will advise against scheduling simultaneous lectures of similar content.
Q What is a "shared location?"
A few shared locations were created for managing specific needs. These shared locations may be used simultaneously for different events.
25Live will warn of a conflict when there is another event at the same time, and the request option is “Request Available.” You should view the conflict and decide if you should complete with the other event or decide on a different time. Click the Request Available option to request the space despite the conflict. Please note that Event Management will advise against scheduling simultaneous virtual lectures of similar content.
Shared locations:
Calendar Announcement* is used to publicize College events to the Campus Calendar when they occur during a scheduled class (e.g. guest lectures) or in otherwise non-schedulable spaces. Please note the actual location in the Calendar Text field.
Meet-up Place* is used to indicate outdoor locations where groups might meet, only to depart for an activity (tours, group runs, chartered bus, etc.).
Off Campus* is for posting college-sponsored events in town or elsewhere. We do not publicize non-college events in the campus calendar.
Virtual Middlebury is used to schedule and publicize virtual events.
* Please note the actual location in the Calendar Text field.
Q Do I need to request a set-up for Wilson Hall and Kirk Alumni Center?
Yes! These spaces normally sit empty. You will need to specify all equipment needs and seating preference: audience/lecture style seating or seating at tables. When requesting table seating, also specify round or banquet (rectangular) tables. In Wilson Hall, the telescopic seating is normally closed and may only be opened by trained personnel. No less than seven days’ notice is required to request the telescopic seating.