ITS Helpdesk Thanksgiving Break Information

The Helpdesk will be closed for the Thanksgiving break from November 22-26, 2023.  ITS will continue to monitor systems.  Until then, we’ve gathered some resources to help with frequently-asked questions.

Our off-campus password change options are summarized below:

• Change (when the existing password is known): http://go.middlebury.edu/change/
• Reset (when the existing password is unknown):  http://go.middlebury.edu/reset/
• The complete range of self-service password options are outlined here: http://go.middlebury.edu/password/.

Your Multi-Factor Authentication (MFA) settings can be changed by visiting and authenticating at http://go.middlebury.edu/mfasetup/. The complete range of MFA documentation is available here: http://go.middlebury.edu/mfafull/. 

If you need a password or MFA reset, please call us beginning November 27, 2023, at (802) 443-2200 or connect via Zoom; career Helpdesk staff can assist you from 8:15 am - 8:00 pm ET, Monday - Friday.

If you need assistance with Canvas, please contact Instructure for support 24/7 via phone (833) 890-4166 and real-time chat support available via the Help tab when logged into Canvas.

For all other tech issues, please visit http://go.middlebury.edu/helpme/ to submit a Helpdesk ticket; we will follow up on November 27, 2023.  Refer to How to Create a Request for Support (Ticket) using the Client Portal for detailed instructions.

More on Helpdesk hours can be found at http://go.middlebury.edu/helpdeskhours/.

Wishing you and yours a restful Thanksgiving break.