VT and CA Helpdesk Hours: M-F 8:30 am - 8 pm EDT. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu
ITS Response to COVID-19

Request Help

Experiencing an issue with technology at Middlebury?

Submit a Ticket

Report a Concern

Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.

Contact InfoSec

Can't Log In?

Get tips on passwords or reset yours.

Change Passwords

Working with Oracle?

For GMHEC-supported services, please use the email address below.

support@gmhec.org

System Status

Project Management

  • We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.

    View our quarterly update
  • Multi-Factor Authentication

    MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification.

    Learn more
  • A line with curved arrows emerging from it.

    PowerBI Reporting

    We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC.

  • An infinity loop.

    Monterey Interpretation Labs

    Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.

April 2020 Ticket Statistics

98.4% SLA Compliance
52.7% Resolved on First Contact

Information Technology Services News

See more news
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Looking for a technical solution?

ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.

View the Service Catalog

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200