We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly updateReport a Concern
Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.
Contact InfoSecNeed Oracle Help?
Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.
GMHEC Support WebsiteSystem Status
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Internet - First Light Peer
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Internet - CenturyLink Peer
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Internet - UVM I2
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Webmail
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Self-Service Banner (SSB)
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VPN
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Directory
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WordPress (sites.middlebury.edu)
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WordPress (sites.miis.edu)
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Canvas
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Google Apps
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Office365
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Panopto
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Slack
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Zoom
Vendor Status Page
Project Management
The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.
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Multi-Factor Authentication
Learn more
MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification. -
PowerBI Reporting
We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC. -
Monterey Interpretation Labs
Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.
September 2020 Ticket Statistics
98.4%
SLA Compliance
52.7%
Resolved on First Contact
Information Technology Services News
See more newsWeekly Web Updates - October 19, 2020
| by Adam Franco and Ian McBride
We launched the new Dining Services website this week.
For Staff, Service Improvements
Weekly Web Updates - October 12, 2020
| by Ian McBride and Adam Franco
This week we launched a new Fall Family Weekend site and removed the old dining menus site, which that office has replaced with a new system.
For Faculty, For Staff, For Students, Service Outages
ISSUE - Pulse Secure VPN
| by Jamie Carroll and Paul Dicovitsky
We are investigating issues with the Pulse Secure VPN this morning, which provides remote access to services like MiddFiles and Remote Desktop.
Read more.
Looking for a technical solution?
ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.
View the Service Catalog
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753