VT and CA Helpdesk Hours: M-F 8:30 am - 8 pm EDT and Sa-Su 12 pm - 5 pm EDT. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu
ITS Response to COVID-19

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Experiencing an issue with technology at Middlebury?

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Report a Concern

Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.

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Can't Log In?

Get tips on passwords or reset yours.

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Working with Oracle?

For GMHEC-supported services, please use the email address below.

support@gmhec.org

System Status

Project Management

  • We're preparing the ITS service roadmap for FY 2021. Here are some of the projects we've already begun.

    View our quarterly update
  • Multi-Factor Authentication

    MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification.

    Learn more
  • A line with curved arrows emerging from it.

    PowerBI Reporting

    We're moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC.

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    Monterey Interpretation Labs

    Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.

February 2020 Ticket Statistics

99% SLA Compliance
53% Resolved on First Contact

Information Technology Services News

See more news
  • For StaffService Improvements

    Weekly Web Updates - March 23, 2020

    Both the Middlebury College Admissions site and the Middlebury Institute site now have a chat widget that allows prospective students to connect with our representatives and ask questions. Administrators of either site can enable or disable this feature at any time through the site's administration interface.

  • For StaffService Improvements

    Weekly Web Updates - March 16, 2020

    | by Ian McBride and Adam Franco

    We made a number of updates this week to facilitate communication of the institutions COVID-19 response. In particular, all Middfiles resource links in the Course Hub now use the URL of the Nasuni Web Access service. This allows access to the same course materials through an interface that does not require the user to be on campus or using the VPN. No action is needed on the part of faculty to update their Course Hub sites to use this, all existing Middfiles resources have been converted and newly added Middfiles resources will use Nasuni URLs.

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Looking for a technical solution?

ITS's Service Catalog lists all the services we support and can help you identify the right tool for the job.

View the Service Catalog

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200