We're preparing the ITS service roadmap for FY 2021. Here are some of the projects we've already begun.
View our quarterly updateReport a Concern
Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.
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For GMHEC-supported services, please use the email address below.
support@gmhec.orgSystem Status
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Internet - First Light Peer
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Internet - CenturyLink Peer
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Internet - UVM I2
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Webmail
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Self-Service Banner (SSB)
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VPN
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Directory
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WordPress (sites.middlebury.edu)
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WordPress (sites.miis.edu)
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Canvas
Vendor Status Page -
Google Apps
Vendor Status Page -
Office365
Vendor Status Page -
Zoom
Vendor Status Page
Project Management
The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.
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Multi-Factor Authentication
Learn more
MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification. -
PowerBI Reporting
We're moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC. -
Monterey Interpretation Labs
Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.
December 2019 Ticket Statistics
99%
SLA Compliance
53%
Resolved on First Contact
Information Technology Services News
See more newsFor Faculty, For Staff, Service Improvements
Weekly Web Updates – January 21, 2020
| by Adam Franco and Ian McBride
For Staff, Service Improvements
Weekly Web Updates - January 13, 2020
| by Ian McBride and Adam Franco
The Course Hub now has a nightly job that validates that enrollments have been passed off to downstream systems (Canvas, WordPress, O365, Panopto, etc). Incremental enrollment changes are still passed off within 15 minutes, but this nightly job will cover any rare cases where networking or system errors cause an incremental change to fail.
For Faculty, For Staff, Service Improvements
Weekly Web Updates - December 23, 2019
| by Adam Franco and Ian McBride
When instructors create Canvas courses via the Hub, the Canvas course inherits the term dates by default. There are some cases where course sections have dates that don’t align with the normal dates of the term. To cover these cases the Hub now will now set an earlier start date or later end date when creating the Canvas course so that the Canvas section isn’t made inaccessible by following the term start/end dates.
Looking for a technical solution?
ITS's Service Catalog lists all the services we support and can help you identify the right tool for the job.
View the Service Catalog
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753