We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly updateReport a Concern
Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.
Contact InfoSecNeed Oracle Help?
Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.
GMHEC Support WebsiteSystem Status
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Internet - First Light Peer
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Internet - CenturyLink Peer
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Internet - UVM I2
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Webmail
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Self-Service Banner (SSB)
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VPN
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Directory
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WordPress (sites.middlebury.edu)
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WordPress (sites.miis.edu)
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Canvas
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Google Apps
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Office365
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Panopto
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Slack
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Zoom
Vendor Status Page
Project Management
The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.
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Multi-Factor Authentication
Learn more
MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification. -
PowerBI Reporting
We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC. -
Monterey Interpretation Labs
Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.
February 2021 Ticket Statistics
98.4%
SLA Compliance
52.7%
Resolved on First Contact
Information Technology Services News
See more newsFor Staff, Service Improvements
Weekly Web Updates - March 1, 2021
| by Ian McBride, Adam Franco, and Pooja Gunturu
We have sunset the Middlebury mobile app and mobile website. Addresses which used to point at the mobile website, like m.middlebury.edu, portal.middlebury.edu, and facstaff.middlebury.edu now point at the Middlebury homepage, which we hope to make mobile-friendly soon. The Current Students link in the footer now points to the Spring 2021 resource guide for students.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
Printing & Support Updates at Midd
| by Lisa Terrier
ITS has replaced the older multi-function print/copy units in both libraries and in MiddExpress. The new devices will all be able to print in both color and black and white. The way you print to them will change a little and give you more flexibility in printing.
Learn more.Weekly Web Updates - February 22, 2021
| by Adam Franco and Ian McBride
This week we are pleased to welcome Pooja Gunturu to the Enterprise Web Services Team in her role as Front-End Web Developer.
We also helped launch new sites for MiddData and Community Standards.
Looking for a technical solution?
ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.
View the Service Catalog
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753