We’re preparing the ITS service roadmap for FY 2021. Here are some of the projects we’ve already begun.
View our quarterly updateReport a Concern
Let us know about any concerns with phishing, accounts, devices, or other InfoSec issues you encounter.
Contact InfoSecNeed Oracle Help?
Visit GMHEC’s support page for Oracle FAQs, how-to instructions, and contact details.
GMHEC Support WebsiteSystem Status
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Internet - First Light Peer
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Internet - CenturyLink Peer
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Internet - UVM I2
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Webmail
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Self-Service Banner (SSB)
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VPN
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Directory
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WordPress (sites.middlebury.edu)
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WordPress (sites.miis.edu)
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Canvas
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Google Apps
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Office365
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Panopto
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Slack
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Zoom
Vendor Status Page
Project Management
The Project Management Office launched in July 2019 to help deliver projects on time, within budget, and offer improved service to areas working with ITS on large projects. Learn how we can help your project succeed.
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Multi-Factor Authentication
Learn more
MFA protects your account if your password is compromised. When someone tries to log in with your stolen credentials, they are not able to provide the secondary verification. -
PowerBI Reporting
We’re moving 17 areas off of Hyperion and onto a long term, cloud-based solution that can be easily modified and supported for Middlebury and GMHEC. -
Monterey Interpretation Labs
Twelve new sound-limiting booths with Televic interpretation equipment will accommodate 14 students and an instructor from the GSTILE program.
Information Technology Services News
See more newsFor Staff, Service Improvements
Weekly Web Updates - October 18, 2021
| by Adam Franco, Pooja Gunturu, and Ian McBride
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
How Do I Create a Helpdesk Ticket Now?
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket has changed. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!ITS Champions October 2021
Individuals: Melissa Floyd, John Grunder, Laurel St. Claire, Fawn Torrey
Team: 787 Munras Team - Gustavo Carvalho, John Grunder, Rick James, Wen Lu, Mack Pauly, Bill Summers
Team: Return to Campus Team - Colin Fitzgerald, Jim Fitzgerald, Rick James, Howie McCausland, Bill Summers
Looking for a technical solution?
ITS’s Service Catalog lists all the services we support and can help you identify the right tool for the job.
View the Service Catalog
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753