Yes, how you create a Helpdesk ticket haschanged. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
After extensive assessment, Information Technology Services (ITS) is making changes to printers around campus that will not only improve our ecological footprint and bring valuable service improvements, but will also adhere to the College’s request to reduce costs.
Read more about the printer project and learn about valuable resources for the new equipment.
Information Technology Services (ITS) offers a monthly workshop with recent hires in mind called “ITS & You: Technology Services Overview.” The next session will be held Wednesday, December 11 at 9:00 a.m.