ITS Summer 2022 Updates

TeamDynamix (TDX) is here — a new comprehensive support system replacing Web Help Desk!  See our blog post to learn more.
 

Getting Help in Middlebury, VT and Monterey, CA

There are many ways you can obtain technology help despite the challenges of COVID. 

Please see our current hours, subject to change.  Given the continuing dynamic times we prefer to provide support remotely via Zoom when possible. In-person services are currently available.

Getting Oracle Help

Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk. Be sure to check GMHEC’s Knowledge Base for detailed instructions and videos covering common finance and HR tasks.

Questions and problems are now handled through a common ticketing system, TeamDynamix.  To speed your inquiries to the proper team,  please share the details of your issue (with screenshots of errors if applicable) as follows:

  • Oracle login or MFA issues — Contact the Middlebury Helpdesk using any of the methods listed above.
  • Accounts Payable questions/issues:
    • invoices, suppliers, expense reports, p-card reconciliations, payments, 1099s, POs, etc. — email ap@gmhec.org
  • Benefits questions/issues:
    • medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), employee assistance program (EAP), retirement, open enrollment, 1095s — email benefits@gmhec.org
  • Human Resources (HCM) questions/issues:
    • time entry, time approvals, absence/time off, changes to default expense accounts, or unsure — email hcm@gmhec.org
    • Payroll questions/issues:
      • paychecks (not received, wrong amount, or payment method) and W-2s — email payroll@gmhec.org

    Frequently Asked Questions

    A

    To change or reset your Middlebury account password, refer to information on our password help page.
     

    A

    The first step is to try to remove the threat from your computer. All college-owned computers should have Sophos AntiVirus already installed for threat removal.

    If running a scan with Sophos (or similar anti-virus software) and removing appropriate threats does not resolve the issue, contact us to take the next step.

    A

    Never respond to emails asking for personal information such as passwords. The College will never ask for this type of information in an email.

    While the College does have spam filters, some phishing expeditions can still reach your inbox. If you receive a suspected phishing email, please forward it to phishing@middlebury.edu.  Refer to Information Security’s phishing website to learn more.

    A

    The college provides cloud storage space for all its users—faculty, staff, and students—for file storage.

    Information Technology Services
    Davis Family Library 202
    Middlebury, VT 05753