Computer Distribution

ITS uses a computer distribution process called zero touch computer deployment. For more details, see our documentation on the computer distribution process.

Here’s how it works:

• Initial contact
  • New employees: The new employee’s supervisor (or a department head where the new employee will be working) follows the HR process by creating a ticket to request equipment for the new employee.
  • Current employees: ITS contacts the customer when their computer is due for replacement.
• A machine is purchased from either Lenovo or Apple.
• Hardware information about the computer is sent directly to our cloud-based management system.
• ITS contacts the user when their device is ready for pick-up.
• The user picks up their computer and any additional requested equipment from the Helpdesk walk-in located in Davis 202.
• The user can either follow our step-by-step guide to setup their device, or schedule a deployment session for assistance with setup.

This process allows for a more secure product and a more consistent experience for our users. 

Other than the standard software installed on computers, all customization happens after the machine has been deployed to the customer.  If a user needs software which isn’t included by default, please visit our service catalog for more information on downloading the applications necessary for work at Middlebury: see the list of business applications here and academic applications here.  Users can also use the search box to look for any specific applications that are not listed in either of those groups.

ITS will be available to assist with any software downloads or customization needs. 

Questions?  Please reach out with Request support!