ITS Fall 2021 Updates

Students

All students start each term with quota amounts given to them to cover their printing and copying.  To cover thesis work, seniors, and MIIS graduate students, are given double funds:

Fall term
$30 (Middlebury College seniors and all Middlebury Institute students $60)
Winter term
$12 (seniors $24)
Spring term
$30 (Middlebury College seniors and Middlebury Institute students $60)

PaperCut Semester (term) dates are:

Fall
August 21 (start) through December 31 
Winter
January 1 (start) through January 31 
Spring
February 1 (start) through June 4 
Language Schools
June 5 (start) through August 20 

Unused balances roll over to the following semester until the end of the student’s enrollment at the college, whether it end upon graduation or earlier. At that point, the remaining balance is forfeited. No refunds will be granted.

Poster Printing for a Class 

A professor may request additional funds be added to students’ accounts if their course demands printing posters on a plotters in Armstrong Library or The Davis Family Library’s Wilson Media lab (VT only).  To do so, once a term, at the end of the add/drop period, the professor (or coordinator) must send a list of student names, student IDs, the amount to be added to each student account, and the Banner index that will cover this expense.  The students on the list will have their quotas increased by that amount.  Students should consult with the professor if they feel the amount is insufficient.  If the professor agrees, she should forward, to print@middlebury.edu, a copy of the original e-mail with a request to add an additional amount to the same student accounts.

Refunds

Students should request refunds when a machine is producing unusable or damaged pages.  Refunds are not given for user error (duplicate printing, selecting wrong printer, etc..)

To request a refund follow these steps:

  1. Logon in PaperCut
  2. Select Recent Print Jobs.
  3. In the column of the problematic print job, select Request Refund
    Refund Request displays with details on your job in question.
  4. In the Refund Amount box select Full amount or Partial amount
    If selecting Partial amount, enter the amount you are requesting as a refund.
  5. Enter the Reason for Request information
  6. Press the Send button.

Your refund request will be corroborated with machine malfunction reports and processed within one business week. 

Spring Symposium

The Undergraduate Research Office (URO) covers the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO with any questions.

Faculty & Staff

Faculty and staff are not charged for printing, although they are using their individual PaperCut accounts.  Printing through PaperCut allows Printer Management to track the amount and type of usage printers across campus, allowing for effective maintenance.

Many offices and departments have shared network printers. These can be added to the printer list on any college-owned computer (for personal computers you must use Web Print). The Helpdesk wiki provides instructions on adding a printer to a Mac or a PC.

Faculty and staff may print on any campus printer.  They are given unlimited PaperCut accounts.  Printing is tracked only so Printer Management may gather information about which machines are being used, for what, how often and how much. 

Copying is not charged against a departmental or project Banner index.  Copiers in your department are unrestricted, unless restriction is requested. If a department wants copying to have ID restriction, notify Printer Management.  We will provide one generic ID for for staff to use.  

If a printer or copier is not working properly, please let the Helpdesk know so it may be returned to service as quickly as possible.

Guests

Guests wishing to use college machines for printing must create and maintain a guest PaperCut account, against which their pages will be charged.  They have access to specific printers.

To create or add funds to a guest account, guests must purchase a PaperCut cash card at the Wilson Café in Davis Family Library, MiddXpress in McCullough Student Center, the Food Cart outside of Armstrong Library, and the College Store in Proctor Hall.  

Guests must use a college networked computer to apply the cash cards:  open a web browser by navigating to the PaperCut user login page or Go/PaperCut.

Note:  Guest accounts will be removed from the college system, upon review, if an account was created but didn’t have funds added to it, has a balance of less than $1.00 but unused for six months, or has a balance of $1.00 or more but unused for two years.

Refunds

Guests should request refunds when a machine is producing unusable or damaged pages.  Refunds re not given for user error (duplicate printing, selecting wrong printer, etc…)

To request a refund follow these steps:

  1. Logon in PaperCut
  2. Select Recent Print Jobs.
  3. In the column of the problematic print job, select Request Refund.
    Refund Request displays with details on your job in question.
  4. In the Refund Amount box select Full amount or Partial amount.
    If selecting partial amount, enter the amount you are requesting as a refund.
  5. Enter the Reason for Request information
  6. Press the Send button.

Your refund request will be processed within one business week.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200